Manage and monitor day-to-day last mile delivery operations.
Allocate, track, and ensure timely delivery of shipments to customers.
Coordinate with delivery associates and third-party logistics partners to resolve escalations.
Monitor key metrics such as TAT (Turnaround Time), on-time delivery rate, and delivery accuracy.
Ensure compliance with company policies, SOPs, and safety standards.
Handle customer escalations related to delivery delays or issues, ensuring quick resolutions.
Optimize delivery routes and resources to improve cost efficiency.
Maintain records of shipments, delivery status, and operational reports.
Support recruitment, training, and performance monitoring of delivery staff when required.
Collaborate with cross-functional teams (Warehouse, Customer Care, Vendor Management) to enhance last mile performance.
Job Type: Full-time
Pay: ₹21,000.00 - ₹25,000.00 per month
Benefits:
Health insurance
Provident Fund
* Work from home
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