Job Description

Job Role: Laptop & Desktop Service Engineer1. Job Summary

A

Laptop & Desktop Service Engineer

is responsible for diagnosing, repairing, maintaining, and upgrading computers (both desktops and laptops). The role ensures that customer systems run smoothly, efficiently, and securely -- either at the service center or at the client's location.

2. Key Responsibilities

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Diagnosis & Troubleshooting

Identify and resolve hardware and software issues in desktops and laptops. Troubleshoot problems related to booting, display, power supply, motherboard, RAM, HDD/SSD, keyboard, or other peripherals. Diagnose software and OS-related problems including Windows installation, driver issues, and antivirus setup.
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Repair & Maintenance

Replace or repair faulty components (motherboard, hard disk, RAM, SMPS, keyboard, etc.). Perform regular maintenance, cleaning, and performance tuning of systems. Handle BIOS updates and system configuration.
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Installation & Configuration

Install and configure operating systems (Windows, Linux, etc.). Set up new systems with required applications, drivers, and updates. Configure LAN/Wi-Fi, printers, and other network devices.
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Customer Service

Interact politely and professionally with customers. Explain problems, solutions, and preventive maintenance to customers in simple terms. Maintain service records and customer feedback logs.
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Field Support (if applicable)

Visit clients' locations for onsite service and installations. Provide emergency repair support when required.

3. Required Skills

Strong knowledge of computer hardware & peripherals. Basic understanding of networking (LAN, IP configuration, router setup). Good command over Windows installation & troubleshooting. Ability to use diagnostic tools and software utilities. Strong communication and customer-handling skills. Problem-solving and time-management abilities.

4. Educational Qualification

Minimum: ITI / Diploma in Computer Hardware & Networking / Electronics Preferred: Graduate in Computer Science or related field Certifications like

CompTIA A+

,

MCSE

, or

Hardware & Networking Diploma

are added advantages.

5. Work Environment

Service center or field-based work. Requires lifting and handling of computer equipment. Regular interaction with customers and team members.
Job Types: Full-time, Permanent

Pay: ₹1,000.00 - ₹12,000.00 per month

Work Location: In person