Job Description

Job Role - QC L2 Technical Support Specialist

Key Responsibilities:

Quality Control: Conduct thorough quality checks of laptops to ensure they meet our rigorous standards. Identify and document defects and inconsistencies in performance, design, and functionality. Troubleshooting: Diagnose and resolve complex hardware and software issues in laptops, providing effective solutions that minimize downtime and enhance user satisfaction. Repairs and Fixes: Carry out repairs on defective laptops, which includes replacing or fixing damaged components, updating software, and performing tests to ensure the issues are fully resolved. Spare Parts Management: Have a deep understanding of laptop spare parts, their compatibility, and management. Advise on the procurement of spare parts and maintain an inventory for quick and efficient repairs. Customer Support: Offer L2 technical support to customers, providing clear, concise, and technical guidance to resolve their issues promptly. Documentation: Keep detailed records of quality checks, issues identified, repairs done, and customer interactions to ensure a transparent and effective workflow. Continuous Improvement: Stay updated with the latest trends and developments in laptop technology. Suggest improvements to the QC process and contribute to the enhancement of product quality.
Requirements:

A minimum of 2 years of experience in technical support, specifically in the troubleshooting and repair of laptops. Strong knowledge of hardware components, software systems, and operating systems used in laptops. Experience in quality control processes and methodologies. Excellent problem-solving skills and attention to detail. Proficiency in managing spare parts inventory. Exceptional customer service skills with the ability to communicate technical information in an understandable manner. A relevant technical degree or certification is preferred.
Why Join Us?

Be part of a company that values innovation, quality, and our employees' growth. Work in a challenging and rewarding environment where your skills are valued and developed. Competitive salary and benefits package. Opportunities for professional growth and advancement.
Job Type: Full-time

Pay: ?20,000.00 - ?35,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Paid sick time Paid time off Provident Fund
Experience:

total work: 1 year (Preferred)
Work Location: In person