Provide technical assistance and support related to computer hardware and software, including troubleshooting, maintenance, and installation.
Key Responsibilities:
Troubleshooting:
Diagnose and resolve hardware and software issues, both remotely and on-site.
Installation:
Set up and configure new hardware and software, ensuring proper installation and functionality.
Maintenance:
Perform regular maintenance tasks, such as software updates and hardware checks, to ensure optimal performance.
User Support:
Assist users with technical issues, providing clear and concise instructions for resolving problems.
Documentation:
Maintain records of technical issues, solutions, and maintenance activities.
Training:
Develop and deliver training materials and sessions for users on new hardware or software.
Vendor Coordination:
Work with vendors and technicians to resolve complex hardware or software issues.
Requirements:
Proven experience as a Desktop Support Engineer or similar role.
Strong knowledge of Windows, Linux, and Mac OS environments.
Familiarity with office automation products and computer peripherals (e.g., printers, scanners).
Excellent problem-solving and multitasking skills.
Ability to perform remote troubleshooting and provide clear instructions.
Customer-oriented attitude with a focus on providing high-quality service.
Job Type: Full-time