Job Description

- Labour Claim Executive (Mid-Range Products)

Position Title:

Labour Claim Executive

Department:

Service / Warranty

Location:

Bhubaneswar, Mancheswar

Reports To:

Service Manager / Warranty Head

Employment Type:

Full-time

Experience Required:

Minimum 5 years (Automobile Service/Warranty)

Eligibility Criteria:

Minimum

5 years of experience

in the automobile segment (technical background preferred).

Good knowledge of

computers and online portals

.

Experience in

reporting and documentation

.

Strong communication and coordination skills.

Roles & Responsibilities:

Raise failure details

in the

JCB TechWeb portal

accurately and on time.

Coordinate with Service Engineers

regarding machine failure modes and capture required information.

Collect and verify necessary data

from Service Engineers, including machine photos, Hour Meter Reading (HMR), and Service Visit Report (SVR).

Prepare and submit labour claims

to JCB with complete and correct supporting documentation.

Ensure

daily target of 8-10 claims

is met (approx. 200 claims per month covering both BHL & HL products).

Assist in managing the projected

1,000 claims for BHL

and

1,500 claims for HL

as provided by JCB.

Maintain proper

records and reports

of claims submitted, pending, and approved for management review.

Highlight discrepancies or repeated failure modes to the Service Manager for corrective action.

Ensure adherence to

JCB guidelines, quality standards, and timelines

in claim processing.

Key Skills Required

Strong technical knowledge of automobile/service industry.

Good computer proficiency (MS Office, web portals, reporting tools).

Eye for detail and accuracy in documentation.

Good communication and coordination skills with service teams.

Ability to work under targets and timelines.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Application Question(s):

Experience in service claim division in automobile division
Work Location: In person