The Lab Operations Head is responsible for ensuring the smooth functioning of day-to-day laboratory operations, including workflow management, manpower, logistics, customer coordination, and cost efficiency. The role bridges technical and administrative functions to ensure operational excellence.
Key Responsibilities
Oversee all daily lab operations across departments or branches.
Manage staffing, scheduling, and workload distribution for optimal productivity.
Ensure timely processing, reporting, and dispatch of lab results.
Coordinate between phlebotomy, logistics, technical, and customer service teams.
Monitor inventory, procurement, and maintenance of instruments and consumables.
Track Turnaround Time (TAT) and performance metrics for operational improvement.
Implement process improvements for efficiency and cost control.
Handle vendor relationships and service contracts for lab equipment.
Support compliance with quality and safety protocols (in coordination with QA).
Prepare operational reports and performance summaries for management.
Qualifications
Graduate / Postgraduate in Life Sciences, Medical Lab Technology, or Healthcare Management
MBA (Operations / Healthcare) preferred
5-10 years of experience in diagnostic laboratory operations or healthcare administration
Key Skills
Excellent people and process management skills
Strong coordination and communication ability
Analytical and problem-solving mindset
Proficiency with LIS, inventory, and workflow management systems
Job Type: Full-time
Pay: From ₹30,000.00 per month
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