Guide customers through online lab-grown diamond jewelry purchases via chat, email, phone, and video calls. Educate clients on diamond quality, sustainability benefits, and help them select the perfect piece for their needs.
Key Responsibilities
Engage and convert online customers through consultative selling
Explain lab-grown diamonds, the 4Cs, certifications, and our value proposition
Maintain daily CRM updates with all customer interactions (mandatory)
Execute systematic follow-ups and close sales effectively
Build personal design references and response templates for quick communication
Monitor competitor pricing and policies to strengthen customer conversations
Meet monthly sales targets while ensuring customer satisfaction
Requirements
2+ years in jewelry/luxury retail or high-value online sales
Fluent in Hindi and English--smooth communicator in both
Strong knowledge of diamonds and gemstones (or willingness to learn)
Proven sales closer with excellent convincing skills
Disciplined with CRM management and follow-up systems
Self-motivated, tech-savvy, and comfortable with remote work tools
What We Offer
Competitive salary +
attractive sales incentives
Comprehensive product training
Remote work flexibility
Employee jewelry discounts
Growth opportunities in a booming industry
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Work from home
Experience:
Lab Grown Diamond Jewelry eCommerce: 2 years (Required)
Work Location: Remote
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