Job Description

-Strong understanding of supply chain process.

--Strong Communication skills

--Should have knowledge on log management and analysis tools - like Splunk, kibana

--Knowledge of Incident Management Software such as ServiceNow, Jira Service Management, Radar, BMC Remedy, or similar tools.

--Should have knowledge on automations and integrations systems and applications.

--Understanding of SQL, JSON, Python is added advantage

--Experience on reporting tools like Tableau will be much appreciated

--L1, L2 Application production support

--Strong Debugging skills, understanding of root cause analysis (RCA) and problem management to identify long-term fixes for recurring incidents.

ServiceNow knowledge application support experience Splunk :- log de bugging skill Data base knowledge , ( eg:Pl Sql ) Reporting skills

Do

Ensure timely response of all the tickets raised by the client end user

Service requests solutioning by maintaining quality parameters Act as a custodian of client's network/ server/ system/ storage/ platform/ infrastructure and other equipment's to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Job Types: Full-time, Permanent, Contractual / Temporary
Contract length: 12 months

Pay: ₹1,245,906.82 - ₹1,984,436.71 per year

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Monday to Friday Morning shift
Supplemental Pay:

Performance bonus * Yearly bonus