Job Description

For more than three decades, Aeris has been a trusted cellular IoT leader enabling the biggest IoT programs and opportunities across Automotive, Utilities and Energy, Fleet Management and Logistics, Medical Devices, and Manufacturing. Our IoT technology expertise serves a global ecosystem of 7,000 enterprise customers and 30 mobile network operator partners, and 80 million IoT devices across the world. Aeris powers today's connected smart world with innovative technologies and borderless connectivity that simplify management, enhance security, optimize performance, and drive growth.
Built from the ground up for IoT and road-tested at scale, Aeris IoT Services are based on the broadest technology stack in the industry, spanning connectivity up to vertical solutions. As veterans of the industry, we know that implementing an IoT solution can be complex, and we pride ourselves on making it simpler. Our company is in an enviable spot. We're profitable, and both our bottom line and our global reach are growing rapidly. We're playing in an exploding market where technology evolves daily and new IoT solutions and platforms are being created at a fast-pace.
A few things to know about us:

• We put our customers first. When making decisions, we always seek to do what is right for our customer first, our company second, our teams third, and individual selves last.
• We do things differently. As a pioneer in a highly-competitive industry that is poised to reshape every sector of the global economy, we cannot fall back on old models. Rather, we must chart our own path and strive to out-innovate, out-learn, out-maneuver and out-pace the competition on the way.
• We walk the walk on diversity. We're a brilliant and eclectic mix of ethnicities, religions, industry experiences, sexual orientations, generations and more - and that's by design. We see diverse perspectives as a core competitive advantage.
• Integrity is essential. We believe in doing things well - and doing them right. Integrity is a core value here: you'll see it embodied in our staff, our management approach and growing social impact work (we have a VP devoted to it). You'll also see it embodied in the way we manage people and our HR issues: we expect employees and managers to deal with issues directly, immediately and with the utmost respect for each other and for the Company.
• We are owners. Strong managers enable and empower their teams to figure out how to solve problems. You will be no exception, and will have the ownership, accountability and autonomy needed to be truly creative.

As a Level 2.5 BSS engineer you will be managing BSS platform, applications and services. You will be responsible for troubleshooting issues, configuration changes, as well as controlling access to the network.
Responsibilities:

• Manage the IOTA BSS platform, applications and services
• Troubleshooting on BSS platform, applications like: Web Servers, Application Servers and Middleware applications (Kafka, JBoss, Tomcat), JSON, API's (Rest, Soap), LDAP, Docker and Kubernetes
• Give technical support to sales, marketing, project managers, and the customer, including pre-sales activities that can control and supervise the BSS platform implementation
• Management and implementation of automation scripts. Verify and deploy new software releases
• Verify and support the implementation of configuration changes
• Analyze the risk and impact of a new service element integration or design change
• Coordinate and work together with other teams such as L1 support, Engineering, etc.
• Provide remote support and troubleshooting for integration engineers, customer, and 3rd party
• Create, review and update processes and procedures to implement new configuration or fix common issues
• Actively participate and contribute to the problem management process when necessary
• Cover 24x7 On-Call duty on request to support the L1 team
• Coordinate, support and execute proactive and reactive maintenance activities to ensure that high quality services within agreed SLAs
• Create and deliver reports and dashboards of KPIs

Requirements:

• Bachelor of Science in Telecommunication, Computer Information Systems, or equivalent with a minimum of 10 years of work experience
• Intermediate knowledge of a choice (two or more would be nice) of techologies used in scalable cloud applications: Web Servers, Application Servers and Middleware applications (Kafka, JBoss, Tomcat), JSON, API's (Rest, Soap), LDAP, Docker and Kubernetes
• Intermediate Scripting knowledge (Python, Perl, Shell)
• Basic knowledge of SQL; Database programming would be nice
• Basic knowledge of Linux
• Knowledge of English spoken and written at a level sufficient to manage relationships with colleagues and corporate organizations with which it is connected
• Enterprise platforms architecture and Java programming would be nice
• Telecom architectures concepts and Networking knowledge would be nice
• Good knowledge of Virtualization and cloud concepts and hands on experience with public cloud
• Big Data and Artificial Intelligence / Machine Learning / Deep Learning concept
• Availability to work on-call
• Proficiency in English
• Ability to react quickly, also very good communication and collaboration skills
• Perseverance, interest in documenting and problem solving, practical spirit, advising, helping and developing others, tact, understanding, ambition, self-confidence
• Analytical technical thinking

Aeris may conduct background checks to verify the information provided in your application and assess your suitability for the role. The scope and type of checks will comply with the applicable laws and regulations of the country where the position is based. Additional detail will be provided via the formal application process.
Aeris walks the walk on diversity. We're a brilliant mix of varying ethnicities, religions, cultures, sexual orientations, gender identities, ages and professional/personal/military experiences - and that's by design. Diverse perspectives are essential to our culture, innovative process and competitive edge. Aeris is proud to be an equal opportunity employer.
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