Job Description

Job Summary:

We are seeking a proactive and highly skilled L2 IT Infrastructure Engineer with strong hands-on experience in Firewalls, NAS, Windows Servers (AD/DC), Cisco Switches/Routers, and overall IT infrastructure management. The ideal candidate should possess excellent communication skills and be prepared to support critical systems during emergencies, including after hours if needed.

Key Responsibilities:

Firewall Management:

Configure, monitor, and troubleshoot enterprise firewalls (Sophos, Fortinet, SonicWall, Palo Alto, etc.) Maintain security policies, NAT rules, VPNs (Site-to-Site and Remote Access)
NAS Administration:

Set up, manage, and maintain Network Attached Storage systems (QNAP, Synology, etc.) Configure user access, permissions, and ensure data integrity and backups
Windows Server Administration:

Install, configure, and maintain Windows Server OS (2016/2019/2022) Manage Active Directory (AD), DNS, DHCP, Group Policies, Domain Controllers (DC) Troubleshoot user authentication, login issues, and AD replication
Cisco Network Devices:

Configure and troubleshoot Cisco switches and routers Implement VLANs, routing protocols (OSPF, EIGRP), trucking, and port security Maintain network diagrams and documentation
VoIP & Telephony Systems:

Support VoIP and telephony platforms like Avaya IP Office / Cisco Unified Communications / 3CX / Grand stream etc. Configure SIP trunks, extension mappings, IVRs, ring groups, voicemail, and call flow Troubleshoot VoIP-related issues: call drops, registration failures, QoS issues
Monitoring & Troubleshooting:

Use tools like PRTG, Nagios, or SolarWinds for infrastructure monitoring Respond promptly to network/system alerts and perform root cause analysis
Emergency Support:

Be available 24x7 for critical support, emergencies, and planned maintenance windows Participate in on-call rotation for after-hours support
Documentation:

Maintain comprehensive and up-to-date documentation of configurations, SOPs, and change logs
Communication:

Coordinate with internal teams and vendors for issue resolution and project implementation Provide clear updates to stakeholders in a timely and professional manner

Required Skills & Qualifications:

Education:

Bachelor's degree in computer science, Information Technology, or related field

Certifications (Preferred):

Cisco CCNA/CCNP Microsoft MCSA/MCSE (Windows Server) Fortinet NSE 7 or NSE 8 firewall certifications

Experience:

3-5 years of relevant hands-on experience in infrastructure and network support

Technical Proficiency:

Strong understanding of Layer 2/3 networking Hands-on experience with managing firewall rules, VPN tunnels, and access policies Experience managing Active Directory & GPOs Familiarity with backup solutions and disaster recovery planning
Soft Skills:

Excellent verbal and written communication Team player with a problem-solving attitude Ability to work under pressure and handle emergencies with calmness and precision
Working Conditions:

May require working outside of regular hours for critical updates, troubleshooting, or emergencies On-call availability required as per the rotation schedule
Benefits:

Competitive salary and performance bonuses Training and certification support

Shift: General + On-Call Support (24x7 in case of emergency)

Job Type: Full-time

Application Question(s):

Are you willing to work in multiple technology?
Experience:

Technical support: 5 years (Required)
Location:

Vadodara, Gujarat (Required)
Work Location: In person