Job Description

:
WE'RE HIRING A L2 DESKTOP SUPPORT TECHNICIAN AT BANGALORE, INDIA!
Excis is a global IT support leader, driven by innovation and collaboration.
We're looking for a proactive Desktop Support Technician to manage hardware,
software, and IT assets across multiple locations. Join us for a rewarding career in a
supportive, family-like environment where you'll look forward to coming to work every
day.
?Client in 190+ countries
?6000+ Engineers
?200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual
achievements fuel team success. From solving complex IT challenges to celebrating
wins together, we put our people first.
Start your journey with Excis and grow with us!
What you'll do:

• Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.

• Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.

• Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.

Requirements

• 3-5 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.

• Experience supporting printers, AV systems, executive users, asset management, and reporting tools.

• Excellent customer service, communication, organization, multitasking, and documentation skills.

• Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.

Benefits
At Excis, your work matters. You'll be part of a dynamic, hands-on team where your
technical expertise directly enhances user satisfaction and operational success. We
offer a supportive environment that encourages professional growth, continuous
learning, and collaboration across diverse technologies. Enjoy competitive
compensation and the chance to contribute to a global IT leader that values innovation
and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in
Bangalore, India and be at the forefront of IT support excellence!

Skills Required