to provide on-site technical support, troubleshooting, and maintenance for desktops, laptops, printers, and peripheral devices. The role requires traveling to client/user locations to resolve escalated issues from L1 support, ensure minimal downtime, and deliver excellent end-user experience.
Key Responsibilities:
Provide
on-site technical support
for desktops, laptops, printers, scanners, and other IT peripherals.
Handle
escalated L2 issues
from the Service Desk / L1 support.
Perform
software installation, configuration, and upgrades
(Windows, MS Office, Antivirus, etc.).
Troubleshoot
hardware/network issues
including LAN, Wi-Fi connectivity, and VPN.
Maintain and update
asset inventory
of IT equipment at client/user sites.
Coordinate with L3/Server/Network teams for unresolved issues.
Ensure
adherence to SLA timelines
and documentation of all activities in the ticketing system.
Support users in
Microsoft 365, email configuration, and basic Active Directory tasks
(password reset, user creation, etc.).
Perform preventive maintenance, health checks, and support IT rollouts or deployments.
Provide end-user training and guidance for IT policies and tools.
.
Good communication and interpersonal skills.
Ability to work independently and travel for field support.
Strong problem-solving and customer service mindset.
Qualification & Experience:
Diploma / Bachelor's degree in Computer Science, IT, or related field.
2-4 years of experience in
Desktop Support / IT Field Support
(minimum 1+ year in L2 support).
Industry certifications (preferred):
CompTIA A+, Microsoft MCP/MCSA, ITIL Foundation
.
Perks & Benefits:
Travel allowance for field visits.
On-the-job training & certification support.
Career growth opportunities into L3/Systems/Network roles.
Job Type: Full-time
Pay: ₹25,000.00 - ₹32,000.00 per month
Benefits:
Leave encashment
Work Location: In person
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