Job Description

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About Us

ETech is a leading Information Technology solutions provider based in Hitec City, Hyderabad, India. We are a subsidiary of Everest Technologies Inc. based in Columbus, Ohio USA. We deliver top quality systems and software design, architecture, development, testing and implementation services to clients in a variety of industrial, commercial, and governmental environments. By focusing on achieving client successes, we have achieved success ourselves. Our reputation for providing creative and technically superior consulting services is built on our innovative use of leading technologies tailored to meet the individual needs of our clients.

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About the Role:

We are looking for a

Support Engineer (L1/L2)

with strong skills in

SQL

and

AWS

to provide technical support for applications and systems. This role will work during

US business hours up to 2:00 PM EST

and will be responsible for handling incidents, resolving user issues, and escalating as needed.

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Key Responsibilities:

Provide

Level 1 and Level 2 support

for production systems and applications. Monitor system alerts, troubleshoot issues, and perform root cause analysis. Write and execute

SQL queries

to analyze and resolve data-related issues. Support AWS-based services and infrastructure (e.g., EC2, S3, RDS, CloudWatch). Work closely with development and infrastructure teams to escalate and resolve complex issues. Document resolutions and update knowledge base articles. Follow standard operating procedures (SOPs) and incident response guidelines.
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Required Skills:

2-4 years of experience in application or production support. Proficiency in

SQL

- writing queries, joins, data validations, and debugging. Experience with

AWS services

such as EC2, RDS, S3, CloudWatch, IAM. Familiarity with ticketing systems like

ServiceNow, Jira

, or equivalent. Strong communication and troubleshooting skills. Willingness to work

US hours until 2 PM EST

.

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Job Information

Date Opened

05/26/2025

Job Type

Full time

Work Experience

5+ years

Industry

IT Services

City

Shaikpet

State/Province

Telangana

Country

India

Zip/Postal Code

500081