Job Description

instinctools is a software development company that provides custom software solutions for businesses of all sizes. Our team works closely with clients to understand their specific needs and provide personalized solutions that meet their business requirements.


We are looking for an

L1/L2 Support Engineer

to work on our customer's projects, specifically

located in the Powai area of Mumbai

.

Our customer

is one of the most prominent Tech Startup, recognized in France and abroad for its technical leadership and its open-source contributions. It is also a worldwide leader in the space of software defined storage. Has over 300 customers in more than 30 countries, and they include some of the largest telecom operators and banks in the world, many TV stations, and over 30 hospitals.



As a

Support Engineer

, you will :


provide integration support and consulting for our on-premises file and object storage platform and multi-cloud data controller; help and guide the customers on technical and functional challenges; dive into several Open-Source stacks; partake in R&D projects at different stages (requirements, technological barriers, product evolution, prototype testing); prove new and disruptive solutions.

Qualification:

you have a Bachelor level or 5 years' experience; you are an experienced Linux sysadmin and looking to expand your expertise in technologies that drive today's market. You are also curious of the bigger picture, wanting to expand your knowledge above and beyond the server; you have a good understanding of hosting environments and the data path from the disk to the user; you are passionate about these technologies: Linux / Kubernetes / Docker / ELK / Redis / MongoDB / SaltStack / Ansible / S3, you care about the customer's experience and have a strong desire to join bold and skilled coworkers; you have a great team spirit; you can communicate clearly, positively and efficiently with customers, partners and co-workers; you know how to submit substantiated product defect reports and change requests to our engineering team; you know how to communicate high level overviews of technical issues to a non-technical audience; you can manage multiple tasks and projects simultaneously in a fast-paced environment; you can follow, improve, and create high-quality procedures and documentation.

Must have:

in-depth Linux system administration experience (4+ years' experience); in-depth understanding of Linux Operating System architecture; significant understanding of x86 hardware, including RAID architecture and file systems; scripting: Shell, Python and/or Perl; configuration Management tools (SaltStack and Ansible preferred); management of large/high availability distributed environments; experience of storage systems (NAS, SAN, object storage); experience of large distributed high availability environments knowledge of S3 and REST APIs; knowledge of Docker and Kubernetes; ability to work in a distributed and diverse team; full English proficiency (Written and Spoken).

Soft Skills:

communicate clearly, positively and efficiently with users, partners and co-workers; submit substantiated product defect reports and change requests to the engineering team; communicate high level overviews of technical issues to a non-technical audience; follow, improve, and create high-quality procedures and documentation; English and Hindi proficiency (Written and Spoken).

We offer:

official employment, benefits; indian business hours and flexible working time; regular trips in Paris; professional and ambitious team; growth and development prospects in the company where your activity and ambitions will be rewarded!

Join us and be part of a team that is changing the world through technology.



Important Notice Regarding Your Personal Data Security



At instinctools, we take the security of your personal data very seriously. Please be informed that all official communication, offers, and correspondence from instinctools are conducted only through our verified company resources, including:



Official Email Domain: @instinctools.com

Company Website: https://www.instinctools.com



Important Reminder:

instinctools will NEVER ask for sensitive personal or financial information, including:

- Bank account details

- Credit/debit card numbers

- Passwords or PINs

If you receive any suspicious requests claiming to be from *instinctools via unofficial channels (e.g., personal emails, social media DMs, or phone calls), please:



- Do not respond or share any information.



- Report it immediately to compliance@instinctools.com or your official contact.



Your trust and security are our top priorities. For any questions, always verify through our official channels.





Thank you for your attention and cooperation.