Job Description

Job title:

L1 Support Engineer

Experience:

2 Years

Location:

-- On-Site, Chennai


Notice period: Immediate or 15 Days

Job Summary

We are looking for an enthusiastic and skilled

L1 Support Engineer

with 2 years of experience to provide first-level technical support for end-users. The ideal candidate should have basic knowledge of hardware, software, and networking, along with good communication and troubleshooting skills.

Key Responsibilities

Provide

first-level technical support

for IT Support desk tickets Troubleshoot issues related to

Windows OS, MS Office, O365, email configurations

, and common business applications. Perform

installation, configuration, and maintenance

of hardware and software. Support for laptops, desktops, and printer issues. Support basic

network troubleshooting

(LAN, Wi-Fi, VPN, IP configuration). Log, track, and update all incidents and service requests in the

ticketing system

. Coordinate with L2/L3 teams for unresolved issues. Assist in

asset management

- inventory updates, laptop issuance, and return. Ensure timely resolution according to

SLA

and provide excellent customer service.

Required Skills

Good understanding of

Windows OS

, O365, and basic networking. Knowledge of

antivirus

, system updates, and patches. Familiar with

ticketing tools

.

Good Communication skills

.

Qualifications

Diploma / B.Sc / BCA / BE / B.Tech in Computer Science, IT,

2 years

of experience in IT Support / Helpdesk / Desktop Support.

Preferred Skills (Good to Have)

Basic understanding of

ITIL processes

. * Experience in

hardware troubleshooting

and part replacement.