to end-users, resolve routine IT issues, and ensure smooth operation of systems and networks. This role serves as the initial point of contact for all IT support queries.
Key Responsibilities:
Respond to user requests via ticketing systems, email, or phone.
Troubleshoot hardware issues (laptops, desktops, printers, peripherals).
Assist with basic network support (LAN/WAN, Wi-Fi, IP address issues).
Provide support for MS Office, email configuration (Outlook/Thunderbird), and other common applications.
Log, categorize, and prioritize incidents; escalate to Techwe teams when required.
Perform routine maintenance and software updates.
Manage user accounts, passwords, and permissions in Active Directory/O365.
Maintain asset inventory and documentation.
Assist in onboarding/offboarding of employees (device setup, access provisioning).
Monitor system health and report abnormalities.
Required Skills and Qualifications:
Diploma or Bachelor's degree in Computer Science, IT, or related field.
1-2 years of experience in desktop/helpdesk support.
Basic knowledge of Windows OS, MS Office, and network troubleshooting.
Familiarity with antivirus, ticketing tools (like Freshdesk, ServiceNow, etc.).
Good verbal and written communication skills.
Ability to follow processes and work under minimal supervision.
Customer-service oriented attitude.
Job Type: Full-time
Pay: ?400,000.00 - ?600,000.00 per year
Benefits:
Health insurance
Work Location: In person
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