Job Description

:

We are looking for a proactive and technically skilled

L1 Support Engineer

to join our IT support team. The ideal candidate will have minimum 1.5 years of hands-on experience in

network troubleshooting

,

basic server maintenance

, and

desktop/laptop support

. You will be the first point of contact for users facing IT issues and will play a key role in maintaining seamless IT operations.

Key Responsibilities:

Provide Level 1 support for network, server, and desktop-related issues. Monitor and manage LAN/WAN infrastructure and resolve basic network connectivity issues. Assist with basic server maintenance (e.g., user creation, permission management, backups). Installation, configuration, and troubleshooting of desktops, laptops, printers, and peripherals. Operating system support (Windows 10/11, basic Linux knowledge is a plus). Handle ticketing system, log incidents, and ensure timely resolution/escalation. Coordinate with L2/L3 engineers for escalated issues. Maintain IT inventory and asset records. Provide on-site support for users in the South Delhi office and remote support if needed.

Required Skills:

Basic understanding of network concepts (IP addressing, DHCP, DNS, etc.). Familiarity with Windows Server and Active Directory basics. Experience with hardware troubleshooting and software installations. Knowledge of antivirus tools, patch updates, and system imaging. Strong communication and interpersonal skills. Ability to work independently and within a team.

Qualification:

Diploma / Bachelor's degree in IT, Computer Science, or a related field.
Job Type: Full-time

Pay: From ?20,000.00 per month

Work Location: In person