L1 Customer Support Executive

Year    MH, IN, India

Job Description

Key Responsibilities: Respond to customer queries via phone, email, or ticketing system. Record detailed information related to network complaints. Classify the severity and type of issue and escalate appropriately to the L2 team. Follow up with customers for resolution confirmation or feedback. Maintain accurate logs of interactions and complaints. Coordinate with internal teams to ensure timely resolution.

Job Types: Full-time, Permanent, Fresher

Pay: ?15,000.00 - ?16,000.00 per month

Benefits:

Internet reimbursement Paid sick time Provident Fund
Schedule:

Day shift Evening shift Fixed shift Morning shift Night shift Rotational shift
Supplemental Pay:

Performance bonus
Work Location: In person

Speak with the employer


+91 7977759167

Beware of fraud agents! do not pay money to get a job

MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD3835186
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    MH, IN, India
  • Education
    Not mentioned
  • Experience
    Year