Key Responsibilities: Respond to customer queries via phone, email, or ticketing system. Record detailed information related to network complaints. Classify the severity and type of issue and escalate appropriately to the L2 team. Follow up with customers for resolution confirmation or feedback. Maintain accurate logs of interactions and complaints. Coordinate with internal teams to ensure timely resolution.
Job Types: Full-time, Permanent, Fresher
Pay: ?15,000.00 - ?16,000.00 per month
Benefits:
Internet reimbursement
Paid sick time
Provident Fund
Schedule:
Day shift
Evening shift
Fixed shift
Morning shift
Night shift
Rotational shift
Supplemental Pay:
Performance bonus
Work Location: In person
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