Job Description

About The Role Location: Hyderabad Hybrid About this role: In this role as part of Learning & Talent team, you would manage and administer U4G programs, both in the GxP & non GxP areas and partner with businesses to design effective learning solutions. You will work with stakeholders to identify learning needs, design strategies and stay up-to-date with trends to continuously improve program offerings and drive training compliance. You will work on providing learner support via SNOW tickets and ensure they are closed within the defined SLA. Your responsibilities include but not limited to: Learning and Talent Central Administrator in Novartis Learning and Talent related systems. Perform and deliver high quality GxP and Non GxP training activities in Novartis Learning Management System (Cornerstone on Demand) Maintain compliance to Novartis internal quality standards, relevant regulatory requirements, and service level agreement (SLA). Deliver high-quality service using applications like SNOW, Internal Training Tools, SharePoint etc. Stay apprised with the information on the major ongoing incidents, customer concerns, issues and develop an understanding of recurring incidents and problem tickets. Partnering with the incident workstream leads for process improvements and to ensure recurring incidents are appropriately flagged and problem tickets logged for the same with IT/vendors. Drive and participate in process improvements engagements emerging from the quality case audits. Support the continuous improvement of training practices in order to drive process excellence. Provide support in business requirement gathering and advising for key organization initiatives and drive the projects with customers and within the team as needed. Prepare Monthly / Quarterly/ Yearly trending and reporting of KQI/KPIs as needed Handle/Assist in deviation triage, investigation including report filing, impact assessment, RCA, originate incidents/changes in quality systems and CAPA implementation as needed. Ensure timely completions of mandatory trainings and adherence to compliance policy Ensure all time readiness for customer and internal audits and support customers during audits and inspections by providing training related or other requested documents. Support in knowledge and capability building within the team. Train/Mentor personnel for successful and timely onboarding of new joiners. Commitment to Diversity & Inclusion: We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Role Requirements Essential Requirements: Graduate/Postgraduate in Pharmacy/Life Sciences/Engineering/Arts/MBA/HR or equivalent from reputed institute. Minimum 4years of experience in Learning, Training, Administration with Excellent written and verbal communication skills. Operational Excellence: Navigates processes and procedures to get things done while focusing on continuous improvement whenever possible. Interpersonal Savvy: Works well with diverse groups of people, handles conflict situations effectively and builds formal and informal relationships Continuous Learning / (Dynamic Knowledge Development): Constantly in search of ways to develop, learn and apply knowledge and expertise to meet current and anticipate future challenges Managing Change: Quickly adapts to match shifting demands of different situations and operates effectively during times of uncertainty Why Novartis: Our purpose is to reimagine medicine to improve and extend people\'s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people and culture Accessibility and accommodation Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [HIDDEN TEXT] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network Division People & Organization Business Unit P&O People Services and Technology Work Location Hyderabad, AP Company/Legal Entity Nov Hltcr Shared Services Ind Functional Area Human Resources Job Type Full Time Employment Type Regular Shift Work No Early Talent No

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