Job Description

Company Name: VARITE India Private Limited
About The Client:
One of the oldest banking instituitions in the UAE and Middle East. The Client provides a range of conventional and Islamic banking services, including personal banking solutions such as deposits, loans, and credit cards. The bank also offers corporate and investment banking services, including corporate finance, investment advisory on mergers and acquisitions, initial public offerings (IPOs), and underwriting
Essential Job Functions:

• Ensure that the KYC documents and information obtained from the customer meet all the exceptions raised as part of the operations / compliance review.
• Ensure to address all the exceptions raised in an update request and action them timely to maintain a positive customer experience.
• Handling customer complaints and escalations on priority with end-to-end process.
• Ensure to achieve all KPI and KPA standards and quality of work.
• Achieve and control given daily assignments / activities timely and effectively.
• Identify and develop opportunities for seamless KYC remediation and system enhancement.
• Ensure there is effective follow up to the customers as appropriate for better customer experience.
• Ensure documents are collected as per requirement and avoid any complaints.
• Ensure that KYC documentation errors kept at minimum.
• Co-ordinate with the stakeholders for timely KYC updation.
• Ensure participation in all activities like morning huddles, training, coaching, MBOs and complete mandatory trainings. Operating Environment, Framework and Boundaries, Working Relationships
• The job holder will be operating remotely and is required to adhere to the policies and guidelines set out in the Bank's KYC policy.
• The job holder must effectively / actively liaise with his superiors within the business unit to achieve business objectives

Qualifications:
PROBLEM SOLVING

• Hands on stake holder management required to ensure effective and timely remediation of KYC.
• Responsible to resolve customer problems/complaints and handling it till final resolution through coordinating with line managers and other channel partners.
• Classification: Internal Use Classification: Confidential

DECISION MAKING AUTHORITY & RESPONSIBILITY

• Responsible for sourcing documents / clarifications from the customers and inter department for the remediation of KYC updates and timely resubmission of cases.

KNOWLEDGE, SKILLS AND EXPERIENCE

• In-depth Knowledge of KYC remediation.
• Knowledge on systems used within the Bank.
• Graduate with 2-3 years of banking experience.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status