Job Description

Job Category: Quality
:
Join the Global Know Your Customer organization as a Vice President and play a pivotal role in shaping global standards. Lead a high-performing team, drive operational excellence, and foster a culture of continuous improvement. Make a significant impact by enhancing compliance processes and building strong stakeholder relationships.
As a Vice President in the Global KYC QA Testing team, you manage a regional staff across multiple Lines of Business, ensuring robust oversight of KYC testers and day-to-day testing operations. You provide business support to the Global KYC Functional Lead, focusing on developing Business Health Metrics and improving end-to-end testing processes. You utilize your coaching and mentoring skills to drive team performance and achieve organizational objectives.
Job Responsibilities

• Manage a regional team of KYC subject matter experts, providing coaching and guidance
• Motivate individual and team performance, developing top talent and succession plans
• Build and maintain strong relationships with global stakeholders
• Implement actionable Global Business Health metrics (KPIs)
• Enforce a dynamic control and compliance environment, mitigating risk
• Oversee day-to-day operations of the KYC QA testing cycle
• Provide feedback to Lines of Business, highlighting material error trends
• Identify opportunities to enhance end-to-end testing processes
• Facilitate live and virtual training sessions for team development
• Communicate complex AML policy and compliance requirements effectively
• Support continuous learning and improvement within the team

Required Qualifications, Capabilities, and Skills

• Demonstrate strong client focus and interpersonal leadership skills
• Communicate complex AML policy, regulations, and compliance requirements clearly
• Exhibit excellent verbal and written communication abilities
• Support and lead a high-impact team to achieve goals
• Apply expert knowledge in quality assurance testing and AML/KYC regulations
• Possess minimum 5 years of AML/KYC Compliance, Audit, or Operations management experience
• Facilitate live and virtual training sessions effectively

Preferred Qualifications, Capabilities, and Skills

• Leverage experience in global stakeholder management
• Utilize advanced analytical skills to identify process improvement opportunities
• Mentor and coach team members for professional growth
• Drive implementation of innovative compliance solutions
• Collaborate with cross-functional teams to enhance testing methodologies
• Adapt to evolving regulatory requirements and business needs
• Promote a culture of continuous learning and operational excellence

About Us:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.
About the Team:
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.

Skills Required