Job Description

About Kore.AI- Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to reimagine their operations, customer experiences and employee productivity fundamentally.- Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation.- Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan.ROLE OVERVIEW- The Partner Enablement Manager at Kore.ai will serve as a key contributor responsible for executing and managing comprehensive enablement programs that drive partner success and accelerate go-to-market effectiveness. This role focuses on hands-on program delivery, content creation, and partner relationship management within our global partner ecosystem.- This individual will be instrumental in operationalizing enablement strategies, managing day-to-day partner training programs, and ensuring consistent execution of enablement initiatives across multiple partner tiers and regions. You'll work closely with Sales, Marketing, Product, and Partner teams to deliver impactful training experiences that drive measurable partner performance improvements.- We are looking for a detail-oriented professional who combines strong execution skills with partner relationship expertise-someone who can manage complex programs while building meaningful connections with partner organizations.LOCATION: Hyderabad, IndiaESSENTIAL JOB FUNCTIONS1. Partner Program Management & Execution- Execute partner enablement programs, including onboarding, product training, and sales certifications for channel partners, system integrators, and technology alliances- Manage partner training calendars, scheduling, and logistics across multiple time zones and regions- Coordinate with internal teams to ensure timely delivery of enablement content and resources to partners- Track and report on partner participation rates, certification completion, and program effectiveness metrics2. Content Development & Management- Create and maintain partner-specific enablement materials including training modules, quick reference guides, competitive battle cards, and demo scripts- Develop role-based training content for different partner personas (sales, technical, marketing)- Maintain the partner enablement portal and ensure content is current, accessible, and aligned with product releases- Collaborate with Product Marketing to translate technical product updates into partner-friendly training materials3. Partner Training & Certification Delivery- Design and deliver virtual and in-person training sessions for partner teams across different skill levels- Manage partner certification programs and track completion rates and performance outcomes- Conduct regular partner enablement sessions, webinars, and workshops- Provide ongoing coaching and support to help partners achieve certification and performance goals4. Partner Relationship Management- Build and maintain strong relationships with key partner contacts and enablement champions- Serve as primary point of contact for partner enablement requests and inquiries- Gather partner feedback on training effectiveness and incorporate insights into program improvements- Collaborate with Partner Development teams to identify enablement needs and opportunities5. Performance Tracking & Optimization- Monitor partner enablement metrics including training completion rates, certification pass rates, and time-to-productivity- Generate regular reports on partner enablement activities and outcomes for leadership review- Analyze partner performance data to identify trends and opportunities for program enhancement- Support ROI analysis by tracking correlation between enablement participation and partner sales performance6. Cross-Functional Collaboration- Work closely with Product Marketing to ensure partner messaging alignment and competitive positioning- Partner with Sales Operations to integrate partner enablement data into CRM and reporting systems- Collaborate with Customer Success to develop post-sale enablement resources for partners- Support regional sales teams with partner-specific enablement requests and customizationsMINIMUM QUALIFICATIONS & EXPERIENCE- Minimum 4 years of experience in partner enablement, channel program management, sales training, or related field required- Minimum 2 years of experience working with channel partners, system integrators, or technology alliances in a B2B SaaS environment- Experience with learning management systems (LMS), content management systems (CMS), and partner portal platforms- Strong understanding of partner sales motions and channel dynamics- Hands-on experience with training delivery methods including virtual sessions, e-learning modules, and certification programs,- Proven ability to create engaging training content and educational materials- Experience with program management tools and methodologies- Strong analytical skills with ability to track and report on program effectiveness- Excellent communication and presentation skills with the ability to engage diverse partner audiences- Experience supporting partners across multiple regions and time zones preferred- Background in AI, automation, or enterprise software solutions highly preferred- Comfortable working in fast-paced, high-growth environments with changing priorities- Must be currently residing in India/HyderabadPREFERRED QUALIFICATIONS- Experience with partner certification program development and management- Knowledge of sales methodologies (MEDDICC, solution selling, value-based selling)- Previous experience in technical or product training roles- Familiarity with partner management platforms and ecosystems- Experience with data analysis and reporting tools- Project management certification (PMP, Scrum Master) preferredEDUCATION QUALIFICATION- Bachelor's degree in Business, Marketing, Education, or related field required- Professional certifications in training, enablement, or partner management preferred (ref:updazz.com)

Skills Required