Job Description

Ecolabs Global Business Solutions (GBS+) is a function-integrated enterprise resource platform. Through GBS+ a global community of associates will support the core business through multiple service delivery avenues on a truly global scale. To support this effort, we seek a Knowledge Management Specialist to support our service partners in creating, publishing, assessing and maintaining accurate and current knowledge assets detailing service delivery process and procedures.The Knowledge Management Specialist will be responsible for delivering best-in-class knowledge management practices. The Knowledge Management Specialist will utilize knowledge definitions & standards, disciplined knowledge asset creation & maintenance processes and technology enabled storage and delivery. The Knowledge Management Specialist will also promote and support a continuous learning culture within the GBS+ community.The Knowledge Management Specialist will partner with Service Delivery Operational Managers and Subject Matter Experts (SMEs) to pro-actively cultivate GBS+ knowledge assets to maintain and/or improve accuracy, consistency, accessibility and usability. She/He will be responsible for updating, gaining approvals, publishing, and managing appropriate access to knowledge assets globally. This individual will report to the Knowledge Manager.Main Responsibilities:Knowledge Strategy & ApproachUnderstand GBS+ knowledge needs by capability and provide insights to ensure knowledge management governance, processes & tools adequately address those needsAdopt required systems and tools to effectively deliver best-in-class & consistent knowledge management experienceKnowledge Sharing CultureDemonstrate and foster behaviors, skills & practices that support a strong learning & knowledge sharing cultureCollaborate with GBS+ Operational Managers and SMEs to promote the knowledge sharing cultureKnowledge Asset Creation & MaintenanceAdopt quality standards, processes and governance to ensure knowledge accuracy & relevancyCollaborate with function, capability & service delivery subject matter experts (SMEs) to capture, validate, store and publish effective knowledge assetsImplement a cyclical approach for knowledge asset review & updates to ensure relevancy over timeKnowledge EffectivenessUtilize feedback from GBS+ KM AI Agent to uncover areas for improvement of knowledge assetsReport regularly on knowledge management KPIs regarding usage, accuracy and user experienceTrack and report insights on user-centric metrics and measures to assess knowledge effectivenessAdvise Function, Capability and Service Delivery leaders on how to increase knowledge effectivenessRelationship ManagementEstablish strong working relationships with capability SMEs and operational managers and collaborate on creation & maintenance of knowledge assetsBasic Qualifications:Bachelors degree in Knowledge Management, Information Systems, or related field3-5 years of experience in a knowledge management roleProficient in knowledge management systems and processesStrong attention to detail and commitment to knowledge asset quality and adherence to standardsStrong interpersonal skills with demonstrated ability for customer focused service deliveryPreferred Qualifications:Experience with training material development supporting large complex projects (e.g., ERP Systems, business transformation, business process reengineering, shared services, outsourcing solutions, etc.)Experience with AI enabled knowledge management programs

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