Job Description

Job Summary
The role holder will be integral to the management of the articles into the new HR Knowledge Management platform ensuring they have the correct tags by working with the HR Portal Team and HR Catalogue SME.
The person will apply the experience of having worked in HR or knowledge management teams or having designed and implemented HR solutions on behalf of her / his clients.
The chosen candidate will participate in the design and implementation workshops with key stakeholders. As part of the role, you will produce relevant documentation including to-be knowledge article repository, content templates and knowledge management process flows. The person will hold Admin role for the system, supporting stakeholders with knowledge management advice and performing tasks reserved for Admin only. The role holder will participate in works aiming at enhancing the system, using their knowledge management experience and system knowledge. The chosen candidate will be also supporting multiple project from KM perspective.
Strategy:

• Work with a diverse range of HR and business stakeholders to build and maintain long term stakeholder relationships.
• Understand and balance operational excellence, cost efficiency, risk management and employee experience into the HR Knowledge Management.
• Develop proposals and solutions which drive ongoing improvements to the knowledge articles and enable it to become engaging, useful and accurate to enable self-service by all employees and line managers.
• Keep abreast of external practices and maintains own external network; bring the outside into the Group and understand how to apply external practices into the Group successfully

Business:

• Manage conflicts in stakeholder expectations, cost constraints, employee experience and HR good practice in solution design across multiple workstreams
• Understand risks, business imperatives and business context when facilitating decision making impacted by the Knowledge Management, create solution options, make recommendations
• Present clear options and recommendations, facilitate decision making and enable clear understanding in key stakeholders of risks, outcomes and trade-offsProcesses*
• Drive continuous improvement and operational efficiency of processes to optimise and increase scalability, adoption, employee experience; identify & track efficiency measures, and reduce risk
• Develop and implement solutions for the portal which are aligned to or flow from the functional and business strategic and operational requirements

People & Talent:

• Ability to work with minimal supervision
• Ability to generate immediate & extended team cooperation by understanding the needs of other team members

Risk Management:

• Ensure all Knowledge Management services deliver effective management of operational risks in compliance with applicable internal policies, external laws and regulations at a global level
• Act to minimise operational loss and audit failures and take proactive measures to respond to matters arising, identify and manage forward looking risks
• Embed the Group's values and code of conduct across the team and larger function
• Ensure that Risk Management matters that are brought to the job holder's attention are subject to direct remedial action and/or ensure adequate reporting to the appropriate Risk Committees

Governance:

• Awareness of need to execute projects with strong focus on financial and delivery governance and adherence to control processes to ensure that execution matches bank's risk tolerance
• Strong programme/project management and governance skills with focus on effective delivery and the integration of content solutions. A real focus on deployment and adoption through hands-on management
• Awareness and understanding of the regulatory framework in which the Group operations, and the regulatory requirements and expectations relevant to the role
• Responsible for delivering 'effective governance', capability to challenge peers effectively and willingness to work with any local regulators in an open and cooperative manner

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

• Data science
• Writing skills
• Presentation skills
• Stakeholder management
• Basic technical skills

Qualifications

• BA/MA in English is preferred
• Any Service now training

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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