Job Description

Assigns utility stewards to their stations and assigns any special cleaning.


Follows up on assignments, making sure that all have been completed.


Issues cleaning supplies to stewards, checking usage and making adjustments when needed.


Provides assistance to all stewards as required, filling in at their stations when needed.


Ensures that kitchen floors and walk-ins are clean by inspecting the work of utility stewards.


Monitors cafeteria and provides assistance to kitchen personnel during set up and clean-up.


Monitors dish machine and pot room areas and makes corrections when needed.


Take inventory of existing china, glassware, etc. and reports to Kitchen Stewarding Executive.


Ensures proper amount of dishes and lids have been set up by checking hot boxes.




Monitors the breaking down and washing of all dishes and silverware from banquets.


Orients employees to the department and hotel and provides on-the-job training on job responsibilities.


Prioritises and assigns work.




Provides feedback to the employee and Department Manager on the employee's work performance of job responsibilities.


Gives personal attention, takes personal responsibility and uses teamwork when providing guest service


Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems


Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis


Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction




Performs other duties required to provide the service brand behavior and genuine hospitality


Attends work on time as scheduled.


Follows hotel grooming and hygiene standards.


Minimises safety hazards by following all safety rules and procedures.


Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.


Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.


Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.




At all time projects a favourable image of Brand to the public.

REQUIREMENTS

2 years experience in hotel food and beverage


High school diploma required


Excellent oral and written communication skills


Collaborate effectively with other hotel employees and managers to ensure teamwork


Able to resolve conflicts guests, supervisor and employee




Ability to multitask and work well under pressure


INDBOH