Job Description

We are seeking a

responsible and energetic Kiosk Operations Executive

to manage one of LILO's Kiosks. The candidate will oversee kiosk operations, coordinate deliveries, ensure on-time order fulfillment, and maintain product quality and customer satisfaction.

Key Responsibilities (in order of priority):

Kiosk Operations Management

Manage

opening and closing

of the kiosk on time every day. Ensure all

daily kiosk processes

(stock checking, setup, and closing reports) are properly completed.

Order & Delivery Coordination

Handle

orders placed by customers

through the LILO app or directly at the kiosk.

Assign delivery orders

efficiently to delivery executives based on delivery slots and areas.

Monitor and track deliveries

to ensure all orders reach customers

on time

. Step in to

personally handle deliveries

in case of staff shortage or urgent requirements.

Product Quality & Inventory Management

Ensure all products are

sold before expiry

and maintain proper storage conditions. Regularly check

stock freshness, labeling, and vacuum packing

standards.

Customer Service & Retention

Interact with customers courteously to

resolve concerns and ensure satisfaction

. Maintain strong

customer relationships

to promote repeat orders and loyalty.

Sales & Follow-up Activities

Make

sales calls or follow-up calls

when needed to boost customer engagement. Promote LILO's offers, referral programs, and delivery benefits to customers.

Reporting & Coordination

Maintain accurate

records of orders, sales, and deliveries

. Coordinate with

Operations, Sales, and Customer Support teams

for smooth day-to-day activities.

Skills & Qualifications:

Strong

coordination, communication, and multitasking skills

.

Basic computer and mobile app proficiency

. Must be

punctual, organized, and proactive

.

Two-wheeler and valid driving license

preferred.

Perks & Benefits:

Competitive salary with

weekly payments and performance incentives

.

Career growth opportunity

into Operations or Sales roles after proven performance. Be part of a young, growing, and dynamic e-commerce brand in Kerala.
Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

Flexible schedule Provident Fund
Education:

Bachelor's (Preferred)
Work Location: In person