Job Description

JOB DESCRIPTION - ASSISTANT GENERAL MANAGER (AGM)Property: The Big Bridge, Gular - Boutique PropertyPosition: Assistant General ManagerReports to: CEO (Mr. Abinav Jindal)POSITION OVERVIEWThe Assistant General Manager (AGM) of The Big Bridge, Gular plays a pivotal leadership role in ensuring the seamless daily operations of this boutique property. This position supports in delivering exceptional guest experiences, maintaining operational excellence, and nurturing a warm, personalized hospitality culture that reflects the brand's identity. The AGM serves as a hands-on leader who oversees staff performance, operational standards, guest satisfaction, and property profitability.KEY RESPONSIBILITIES1. Operations Management- Supervise and coordinate daily hotel operations across front office, housekeeping, F&B, maintenance, and guest services.- Ensure smooth functioning of all departments with an emphasis on quality, efficiency, and consistency.- Monitor property cleanliness, maintenance, and safety standards to maintain a premium boutique atmosphere.- Conduct regular inspections of rooms, common areas, and service points to ensure readiness and brand compliance.2. Guest Experience & Service Excellence- Personally engage with guests to understand needs, resolve issues, and create memorable experiences.- Oversee guest communication channels-including reservations, feedback, and online review platforms.- Ensure high levels of hospitality, warmth, and professionalism in all guest interactions.- Implement personalization initiatives that highlight the charm and uniqueness of boutique property.3. Team Leadership & Staff Development- Lead, train, and motivate staff to provide top-tier service at all times.- Manage staff scheduling, performance reviews, and personnel development plans.- Foster a positive and collaborative work environment aligned with the property's values.- Conduct briefings, ensure SOP adherence, and maintain discipline and operational ethics.4. Financial & Administrative Responsibilities- Assist in budgeting, forecasting, cost control, and financial reporting.- Support revenue management activities, including pricing strategies, occupancy tracking, and promotions.- Monitor departmental expenses and ensure efficient resource utilization without compromising quality.- Review procurement needs and maintain vendor relationships.5. Sales, Marketing & Guest Relations- Collaborate with marketing and sales teams to promote the property's offerings and events.- Oversee local partnerships, boutique experiences, curated activities, and guest engagement programs.- Ensure consistent branding and storytelling across guest touchpoints.6. Safety, Compliance & Property Standards- Ensure compliance with safety, hygiene, and regulatory requirements.- Oversee property security protocols, emergency responses, and staff training.- Maintain all licensing, audit standards, and operational documentation.QUALIFICATIONS & EXPERIENCE- Bachelor's degree or diploma in Hospitality Management or related field.- 4-7 years of hospitality experience, preferably in boutique, luxury, or heritage properties.- Strong knowledge of hotel operations, guest service standards, and hospitality systems (PMS, POS, etc.).- Proven leadership abilities with excellent interpersonal and communication skills.- Ability to multitask, work under pressure, and make decisions that uphold guest satisfaction and operational integrity.KEY SKILLS & ATTRIBUTES- Warm, guest-oriented demeanor with a passion for boutique hospitality.- Strong organizational and time-management abilities.- Eye for detail and a commitment to quality.- Financial awareness and analytical thinking.- Adaptability and a hands-on approach to solving daily operational challenges.- Ability to inspire, guide, and build a cohesive team culture.WORK ENVIRONMENTThe AGM is expected to maintain a visible presence throughout the property, including guest areas, operations back-end, and outdoor spaces, ensuring all aspects of the boutique guest experience run smoothly and consistently.Interested candidates can drop their updated CVs BUDGET - 7LPA (ref:updazz.com)

Skills Required