Job Description

We are seeking a results-oriented Key Accounts/Operations executive to manage and grow our most critical client relationships. You will be responsible for understanding client business objectives, acting as their internal advocate, and ensuring the delivery of high-quality solutions that drive mutual profitability

Job Title: Associate - Key accounts/Operations Executive

Job Location: Bangalore

Exp: Freshers / Experienced (1-2yrs)

Core Responsibilities

Relationship Management

: Serve as the lead point of contact for all matters specific to your assigned key accounts, building trust with C-level stakeholders.

Strategic Planning

: Develop and execute comprehensive account plans to achieve sales targets, maximize revenue, and ensure long-term client retention.

Growth Identification

: Identify upselling and cross-selling opportunities by matching client needs with company offerings.

Cross-Functional Collaboration

: Liaise with internal departments--including marketing, product development, and customer support--to ensure seamless service delivery.

Conflict Resolution

: Address client concerns or complaints promptly to maintain high levels of satisfaction and loyalty.

Market Analysis

: Stay updated on industry trends and competitor activities to proactively provide strategic insights to clients.

Reporting & Forecasting

: Prepare regular progress reports and sales forecasts using key account metrics for internal and external stakeholders.

What we expect:

Present, promote and sell products/services using solid opinions to existing and prospective clients. Perform cost - benefit and needs analysis of existing/potential clients to meet their needs. Establish, develop and maintain positive business and customer relationships. Expedite the resolution of customer problems and complaints to maximize satisfaction. Coordinate sales effort with team members and other departments. Keep abreast of best practices and promotional trends. Continuously improve through feedback.

Desired Candidate Profile requirements:

Pleasant and trustworthy MS Office familiarity CTC:

3LPA(max) + Incentives

Job Type: Full-time

Pay: ?21,000.00 - ?25,000.00 per month

Benefits:

Commuter assistance Health insurance Provident Fund
Work Location: In person