Key responsibilities - Including but not limited to
Onboard new customers
Follow up on renewals
Encourage upsells and cross-sells
Build relationships between customers and the support team
Develop trust relationships with a portfolio of major clients
Acquire a thorough understanding of key customer needs and requirements
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
Ensure the correct products and services are delivered to customers in a timely manner
Serve as the link of communication between key customers and internal teams (Keeping the client posted)
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Networking and handling Senior Executives in Corporates (CxOs, Directors Etc.)
Position Summary:- You love talking to different stakeholders (internal and external) to manage and exceed client expectations. You go above and beyond to ensure customer delight and always push for excellence Requirements