Job Description

1. Client Relationship Management

Build and nurture strong, long-term relationships with key clients. Act as the main point of contact for these clients, providing personalized service and addressing their needs.

Understand clients' business objectives, challenges, and industry dynamics to anticipate their needs and proactively propose solutions.

2.

Strategic Planning and Account Growth

Develop and implement strategic account plans to maximize client satisfaction and business potential. Identify new sales and upsell opportunities within existing accounts to expand revenue. Collaborate with internal teams (e.g., sales, product development, customer service) to ensure a cohesive approach to the client needs. Work closely with other departments, including marketing, product, and customer service teams, to ensure that client expectations are met. Communicate client feedback internally to guide product or service improvements.
3.

Sales and Financial Management

Negotiate contracts, renewals, and agreements to maximize profit while meeting client expectations. Track and report on sales metrics, forecasts, and account performance.

Prepare regular reports for internal stakeholders on account status and future opportunities.

4.

Problem Solving and Conflict Resolution

Address any client concerns, resolving issues promptly and maintaining a high level of customer satisfaction. Act as a mediator during conflicts, maintaining professionalism and working towards a mutually beneficial resolution.
5.

Market and Industry Knowledge

Stay updated on industry trends, market conditions, and competitor activities that may impact clients. Conduct market research to understand the client's industry landscape and potential opportunities or threats.
Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Supplemental Pay:

Yearly bonus
Work Location: In person