Job Description

Job Title:

Key Accounts Manager

Location:

Bangalore, Onsite

Duration:

Full-time

About Us:

At Teachmint, we believe that education moves the world forward and deserves the best technology in this pursuit. We are a global classroom technology company empowering educators and institutions in over 50 countries. At the forefront of classroom innovation, Teachmint is transforming how education is delivered through its proprietary solutions--Teachmint X, an AI-powered digital board; EduAI, an intelligent AI companion that empowers educators and learners to become self-reliant; and our interactive whiteboard technology, designed to blend intelligence with usability and elevate every moment of classroom interaction.

We are redefining education infrastructure. Whether you're architecting backend systems, designing intuitive front-end experiences, improving deployment pipelines, driving business growth and brand visibility, or scaling user impact--your work here directly shapes the future of education.
If you're excited by the idea of building smart, scalable, and meaningful solutions in education, come create with us.

Learn more: http://teachmint.com

About the Role:

We are looking for a highly driven and relationship-focused Customer Success Lead to play a pivotal role in ensuring customers achieve maximum value from Teachmint's solutions. This role is ideal for someone with strong communication skills, stakeholder management experience, and a passion for building long-term customer partnerships. Candidates with experience in B2B environments (especially where buyer and end-users differ) and those from education or ed-tech backgrounds will be strongly preferred.

Key Responsibilities:

Build and maintain strong relationships with school and college leadership teams, administrators, and key decision-makers. Manage large customer portfolios, ensuring product usage, adoption, retention, and identifying opportunities for upsell or expansion. Lead onboarding and training sessions for institutions, enabling seamless rollout and adoption of Teachmint products. Conduct periodic account reviews, health checks, and engagement meetings with customers. Collaborate with internal teams (Product, Tech, Sales, Training) to resolve customer issues promptly and effectively. Gather and relay customer insights to improve product experience and advocate for user needs. Visit customer locations when required to provide on-site support, training, and relationship-building. Support continuous improvement of customer success processes, dashboards, and best practices.

Requirements:

Excellent communication skills (written and verbal) with the ability to engage diverse stakeholders. Prior experience in customer success, account management, or training--preferably in B2B or education/ed-tech settings. Proven ability to handle large customer portfolios while driving adoption, retention, and upsell metrics. Strong problem-solving abilities with a customer-first mindset. Willingness to travel to customer locations (schools/colleges) as needed. Comfort with CRM tools and data-driven reporting is a plus. Positive attitude, ownership mindset, and the ability to work cross-functionally.

What You'll Gain:

Ownership of strategic customer relationships and end-to-end success outcomes. Exposure to cross-functional collaboration across Product, Sales, Tech, and Ops. Opportunity to lead customer experience initiatives and influence product evolution. A chance to directly impact customer satisfaction, adoption, and long-term retention.

What Sets Teachmint Apart:

A culture of innovation and collaboration where every voice matters. A mission-driven environment focused on transforming the future of education. Continuous learning, growth opportunities, and leadership exposure.


Join Teachmint and help us empower institutions by redefining the future of classroom technology! Disclaimer: Kindly note that Teachmint Technologies is an equal opportunity employer. We are dedicated to providing equal opportunities in all aspects of employment, including recruitment, training, and development of employees, which encompasses promotions, transfers, assignments, and various benefits. Teachmint Technologies strictly prohibits discrimination in the workplace based on colour, disability, marital status, nationality, race, religion, sex, sexual orientation, national or ethnic origins, religious beliefs, or age.