The Key Account Manager will be a strategic partner to the CEO, responsible for accelerating growth, streamlining operations, managing budgets, and bridging the gap between technical and business teams. He or she will also play a hands-on role in overseeing development workstreams, managing cross-functional teams, and ensuring all projects--both service-based and SaaS--are delivered with precision and performance.
Key Responsibilities
Growth & Strategy
Identify and execute growth opportunities across digital marketing and product verticals.
Collaborate with leadership to define and implement go-to-market strategies for SaaS products.
Analyze growth KPIs including customer acquisition cost (CAC), LTV, funnel conversion rates, etc.
Oversee digital marketing performance across SEO, paid ads, content, and automation workflows.
Own budgeting, forecasting, and financial reporting for projects, marketing spend, and product development.
Build dashboards and models to track performance and profitability across business lines.
Support fundraising activities, grant applications, or investor reporting (if applicable).
Optimize operational spend and resource allocation across service and product teams.
Server Compliance & Data Security
Ensure all projects adhere to industry-standard security protocols (SSL, HTTPS, firewalls, etc.).
Oversee server infrastructure and hosting environments for uptime, scalability, and compliance.
Collaborate with DevOps and IT teams to implement regular backups, server hardening, and monitoring systems.
Ensure compliance with relevant data protection regulations (GDPR, CCPA, etc.).
Implement best practices for data storage, user privacy, access control, and secure API usage.
Conduct regular audits and vulnerability assessments across digital platforms.
Technical Operations
Lead and manage internal development teams across WordPress, mobile app development (Android/iOS), and full-stack projects.
Provide technical oversight and direction on project execution, delivery timelines, and quality assurance.
Manage cross-functional teams including developers, designers, marketers, and project managers.
Serve as the key bridge between team leads, directors, and clients--ensuring alignment and timely delivery.
Oversee project timelines, scopes, and capacity planning using tools like Asana, Jira, or Trello.
Lead sprint planning, retrospectives, and regular team check-ins to ensure operational flow.
Work closely with the product team on new feature rollouts, development sprints, and release schedules.
Collaborate with SEO and content teams to align technical implementation with marketing goals (e.g., site speed, structured data, mobile responsiveness).
Qualifications
3-4 years of experience in growth, operations, or product/project management in a tech or digital environment.
Strong understanding of digital marketing and technical development processes.
Proven experience managing website and mobile app development (WordPress, React Native, Flutter, or similar).
Strong knowledge of SEO, on-page/off-page best practices, and performance tracking.
Financial fluency: comfortable building budgets, financial forecasts, and business models.
Excellent leadership, communication, and cross-functional team management skills.
Technical Skills
WordPress development and customization.
Full-stack development (e.g., Node.js, React, PHP, Laravel, MySQL).
Mobile app development (React Native, Flutter, or native Android/iOS).
SEO tools (Ahrefs, SEMrush, Google Search Console).
Analytics & dashboards (Google Analytics, Data Studio, Looker, Power BI).
Ability to review code, troubleshoot technical issues, and guide developers as needed.
Nice to Have
Experience working on SaaS product lifecycles--from ideation to launch.
Exposure to B2B/B2C product marketing and sales funnels.
Familiarity with Agile methodologies and CI/CD processes.
Background in digital services scaling or startup environments.
What We Offer
Competitive compensation and performance-based bonuses.
Direct influence on high-impact digital products and services.
Remote flexibility and autonomy in execution.
Learning budget and opportunities for professional growth.
Collaborative culture driven by innovation, accountability, and results.
Job Type: Full-time
Job Types: Full-time, Permanent
Pay: ₹500,000.00 - ₹800,000.00 per year
Benefits:
Health insurance
Application Question(s):
current ctc?
Expected ctc?
Total exp? Please apply if you have at least more than 3 yr of experience
Do you have good communication skills? Please apply than only as you have to handle the Australian clients also
Do you have 3-4 years of experience in growth, operations, or product/project management within a tech or digital environment?
Have you led or managed cross-functional teams (developers, designers, marketers) to deliver web or mobile projects end-to-end?
Do you have hands-on experience working with digital marketing KPIs such as CAC, LTV, ROI, or funnel conversion metrics?
Have you worked with SaaS products or technology-driven services and collaborated closely with leadership or clients?
Work Location: In person
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