o Lead and mentor a team of Key Accounts Executives.
o Foster a collaborative environment with cross-functional teams, including operations, finance, and customer support.
Key Account Management -
o Act as the main point of contact for assigned clients, addressing any concerns or issues promptly.
o Develop and maintain strong relationships with key clients, understanding their business needs and ensuring customer satisfaction.
o Identify and prioritize key accounts based on strategic importance and potential for growth.
o Handling Client pressure doing crucial Periods /High volume /Challenging Situations
Collaboration and Communication -
o Collaborate with internal teams, including operations, finance, and customer support, to ensure seamless service delivery.
o Regular communication of MIS Reports to the Clients.
o Communicate effectively with clients to gather feedback and address concerns.
o Regular and ongoing Reporting to the Directors.
After Sales -
o Coordination With Clients for Receiving indents.
o Coordination With Operation's
o team for placement of vehicles.
o Coordination of Ensuring Timely billing & Payment.
o Tracking of Vehicles with support from Branches.
o Follow up on receipt of Payments from clients.
o Reconciliation of revenue numbers and receipt of payments on a monthly basis.
Revenue Generation -
o Participating In Bidding and RFQ in day to day basic.
o Proactively manage contract renewals and negotiations with key clients.
o Ensure timely renewal and minimize customer churn.
Revenue Growth -
o Collaborate with the sales team to identify upsell and cross-sell opportunities within key accounts.
o Set and achieve revenue targets for key accounts, closely monitoring performance against goals.
Key Account Strategy -
o Develop and execute strategic plans to maximize revenue and growth from key accounts.
o Identify and prioritize key clients, ensuring a balanced and diversified portfolio.
Market Analysis -
o Stay informed about market trends, competitor activities, and industry developments.
o Provide regular reports and updates on market conditions and potential opportunities.
Key Interfaces :
External Interfaces:
Customer
Internal Interfaces :
Other Branches
Sales Team
Management
Account Team
Role Requirements :
Desired Qualifications
Graduate
Desired Experience
Previous experience in key account management within the transportation or logistics industry.
Relevant Experience 4-9 years
Functional skills
Team Leadership - Leadership skills to manage and motivate a team, fostering a positive work environment and ensuring optimal performance.
Industry Knowledge - Understanding of the Indian transportation and logistics industry, including key players, regulations, and market trends.
Strategic Planning - Ability to develop and implement strategic plans that align with the company's goals and objectives.
Financial Management - Proficiency in financial analysis, budgeting, and cost control to ensure the efficient use of resources and maximize profitability.
Customer Relationship Management -
o Excellent relationship-building skills to establish and maintain strong connections with key clients.
o Customer-centric approach with a focus on understanding and addressing the unique needs of key accounts.
o Ability to anticipate customer concerns and proactively provide solutions.
Sales Skills - Proven track record in sales, with the ability to identify, pursue, and close business opportunities.
Negotiation Skills - Strong negotiation skills to secure favorable terms in contracts and agreements.
Communication Skills -
o Clear and effective communication skills, both verbal and written.
o Ability to convey complex ideas and information in a concise and understandable manner.
o Active listening skills to understand client requirements and feedback.
Technological Proficiency -
o Familiarity with relevant technologies and software used in the transportation and logistics industry for tracking, planning, and communication.
o Competence in using relevant tools and technology for analysis and reporting.
Risk Management - Understanding and ability to manage risks associated with transportation operations, including regulatory compliance, safety, and security.
Regulatory Compliance -Stay abreast of and ensure compliance with relevant laws and regulations governing the transportation industry in India.
Data Analysis - Utilize data analytics to make informed decisions, optimize routes, and enhance overall operational efficiency.
Continuous Learning - Stay updated on industry advancements, market trends, and new technologies to ensure the company remains competitive.
Behavioral competencies
Customer Focus -
o Customer-centric mindset with a dedication to understanding and meeting the needs of key accounts.
o Prompt response to client inquiries and concerns, ensuring a positive customer experience.
Relationship Building -
o Ability to build and maintain strong, trust-based relationships with key clients and internal teams.
o Skill in networking and cultivating connections within the transportation industry.
Collaboration -
o Ability to collaborate seamlessly with cross-functional teams, including operations, finance, and customer support.
o Willingness to share insights and work collectively towards common goals.
Problem Solving -
o Strong problem-solving skills to address challenges and find innovative solutions.
o Proactive approach to identifying and mitigating potential issues.
Resilience -
o Proactive approach to identifying and mitigating potential issues.
o Ability to maintain focus on long-term goals despite short-term obstacles.
Time Management -
o Effective time management skills to prioritize tasks, meet deadlines, and handle multiple responsibilities.
o Capacity to balance strategic planning with day-to-day operational demands.
Results Orientation -
o Results-driven approach with a focus on achieving and exceeding sales targets.
o Accountability for key performance indicators and measurable outcomes.
Adaptability -
o Readiness to adapt to changing market conditions, industry trends, and organizational requirements.
o Ability to adjust strategies and approaches based on evolving circumstances.
Cultural Sensitivity- Understanding and appreciation of cultural nuances, particularly in a diverse and dynamic market like India.
Job Type: Full-time
Pay: ?328,513.15 - ?1,224,146.69 per year
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.