Position Title: Key Accounts Manager - Freight Forwarding
Location: Chennai
Experience required: 3 - 8 Years
Job Type: Full time
About Stockarea:
Stockarea is a Managed logistics platform that provides Supply Chain solutions to SME & MNC Brands in India. Stockarea aggregates supply chain service providers like warehouse operators, Transporters, Freight Forwarders, Customs Agents, & Compliance service providers, and offers a single platform for Brands to Book/Manage these services.
Key Responsibilities:
? Client Relationship Management:
o Act as the primary point of contact for key accounts, building and maintaining strong, long-lasting customer relationships.
o Understand the client's business needs, objectives, and challenges to provide strategic solutions that drive value.
? Business Retention & Growth:
o Maintain business by securing regular orders and shipments from existing clients.
o Develop and implement strategies to expand business with current clients, identifying new opportunities to increase revenue.
? Coordination with Internal Teams:
o Collaborate closely with the pricing team to ensure competitive and profitable rates are provided to clients.
o Work with operations, customer service, and other departments to ensure smooth execution of freight forwarding services, meeting all client requirements.
? Client Satisfaction:
o Monitor and manage the quality of service provided to key accounts, addressing any issues or concerns promptly and effectively.
o Conduct regular reviews and meetings with clients to assess satisfaction levels and identify areas for improvement.
? Reporting & Analysis:
o Prepare regular reports on account performance, including sales, profit margins, and customer feedback.
o Analyze market trends and competitor activity to identify potential risks and opportunities within the industry.
? Contract Management:
o Negotiate and manage contracts with key clients, ensuring terms are favorable and aligned with company policies.
o Ensure compliance with all contractual obligations and service level agreements.
? New Business Development:
o Identify and pursue opportunities for upselling and cross-selling additional services to existing clients.
o Support the sales team in acquiring new clients by leveraging relationships and providing insights into market dynamics.
Job Type: Full-time
Pay: ?300,000.00 - ?700,000.00 per year
Benefits:
Flexible schedule
Internet reimbursement
Provident Fund
Schedule:
Day shift
Experience:
Logistics: 3 years (Required)
Language:
Hindi (Required)
Work Location: In person
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.