Job Description

JOB DESCRIPTION

JOB TITLE: Key Account Manager (Telecom Services)

LOCATION: Remote/Mohali

CONTEXT

Stacknize Solution (www.stacknize.com) is a digital technology company that provides end-to-end product engineering services. Our engineering services includes Enterprise platform development, web & mobile application development, user experience design, cloud, testing and infrastructure managed services to transform businesses digitally. We also enable enterprises with contextual and personalized two-way multi-channel mobile communications, including SMS, voice, email and PWA technology.

We believe in small teams of smart, committed, and diverse individuals coming together and form a breakthrough insight. We are a team of passionate professionals to craft an unbeatable culture service.

Come and join us!

JOB RESPONSIBILITIES:

Develop and maintain strong, long-term relationships with key accounts to ensure high customer satisfaction and loyalty. Identify new business opportunities to grow revenue within key accounts through upselling, cross-selling, and renewals. Develop customized account plans and strategies to meet clients' evolving needs. Work closely with internal teams (product, marketing, and operations) to ensure seamless service delivery. Understand product offerings in-depth to effectively pitch and demonstrate value to clients. Act as a strategic partner to clients by understanding their business needs and offering solutions that align with their goals. Prepare and deliver compelling business presentations and proposals to potential clients. Handle client escalations professionally and ensure quick resolution. Lead price and contract negotiations with clients while ensuring profitability. Communicate client feedback and market insights to inform business development and product improvement. Monitor and analyze key account metrics (e.g., sales performance, usage data, renewals, growth trends, etc.). Stay updated with industry trends, market conditions, and competitor activities. Provide regular reporting on account status, risks, opportunities, and forecasts to leadership.
REQUIRED SKILLS & QUALIFICATIONS:

Bachelor's degree in Business Administration, Marketing, or related field. MBA is a plus.

Minimum of 4 years of experience as a Key Account Manager

with Telecom VAS

or in a similar client-facing role. Proven experience in product knowledge, business pitching, and executive-level client handling. Strong understanding of sales principles, client relationship management, and account-based selling. Experience in handling high-value clients or enterprise-level accounts. Ability to analyze data and market trends to make informed business decisions. Knowledge of the products or service being offered and ability to communicate technical details effectively. Knowledge of market dynamics and competitor analysis. Excellent communication, presentation, and negotiation skills. Self-motivated, result-oriented, and able to work independently. Ability to handle multiple accounts while paying attention to detail. Proficiency in CRM tools and Microsoft Office Suite.
PERKS:

A culture of learning and growth. A talented and supportive team. Flexibility to work remotely. Competitive salary and benefits package.
Job Types: Full-time, Permanent

Pay: ?500,126.17 - ?896,898.46 per year

Benefits:

Flexible schedule Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Work from home
Experience:

Key Account Manager (Telecom Services): 5 years (Preferred)
Work Location: Remote