Job Description

Salary:

Competitive

Location:

New Delhi

Country:

India

Business Unit:

English

Vacancy Type:

Permanent

Closing Date:

10 August 2025

Meet the recruiter

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Monika Sharma
monika.sharma@cambridge.org

Region:

South Asia (Primary Focus: India)

Department:

Schools English

Reports to:

Lead - Key Account Management, South Asia

Location:

New Delhi

Contract Type:

Permanent

Purpose of the Role

To manage and grow strategic relationships with high-value schools and school networks across India and South Asia, driving adoption of English language products and services, enhancing customer satisfaction, and contributing to revenue and impact targets for the Schools English portfolio.

Key Responsibilities

Key Account Management

Manage a portfolio of high-value school customers and school groups, acting as the primary relationship manager. Develop and execute Account Plans to retain and grow business from key accounts. Build long-term, trust-based relationships with school decision-makers and influencers. Fulfil the account management tasks for accounts identified as Platinum, Gold, Silver and Bronze and monitor progress.

Customer Engagement & Delivery

Ensure effective onboarding of new partner schools and smooth delivery of English exams and learning services. Coordinate with Exams Operation, Propositions, and Customer Services teams to resolve operational issues. Lead regular check-ins, review meetings, and feedback loops with schools.

Sales & Business Development

Identify opportunities for upselling and cross-selling within managed accounts. Meet/exceed KPIs on revenue, customer retention, and satisfaction. Work with the Lead and regional colleagues to engage large school chains with multi-city presence.

Reporting & Data Management

Maintain accurate account records and pipeline updates using CRM tools. Monitor account performance and provide regular updates to the Lead and other stakeholders. Use customer insights to inform product and service development discussions.

Collaboration

Coordinate with Marketing to tailor campaigns for account-specific needs. Work closely with colleagues across South Asia, including those in Nepal, Maldives, Sri Lanka, and Bangladesh, to align on best practices and school engagement strategies. Participate in regional forums and team learning initiatives. Work closely with the K12 and CIE teams on ILA and A&A lead conversions and GTM

Qualifications & Experience

Essential:

Bachelor's degree in Business, Education, or related field. 5+ years of experience in account management, business development, or B2B client relationship roles. Experience in the education or services sector, especially working with schools or institutional clients. Strong communication and presentation skills, both verbal and written. Ability to manage multiple stakeholders and projects in a dynamic environment. C1 Level of English in CEFR

Desirable:

Familiarity with the English language education ecosystem in India. Understanding of international school curricula (e.g., Cambridge, IB, etc.). Experience with CRM tools (e.g., Salesforce, Dynamics). Exposure to working with multi-location or pan-India accounts.

Skills & Competencies

Relationship Management Customer-Centric Approach Strategic Sales Thinking Strong Organizational & Time Management Skills Problem Solving & Resilience Proficiency in Digital Tools & CRM Collaboration & Teamwork

Travel Requirements

* Frequent travel within India to meet and support key school accounts (as per business needs and travel policy).