Job Description

:
JOB DESCRIPTION * Position Overview
Position Title
Key Account Manager
Department
IDFC First
Level/ Band
Executive - 204
Role Summary:

• Visit partner branches and interact with Bank branch managers
• Ensure sales targets assigned are met on every parameter
• Interact with customers to explain the products and solutions
• Help branches mapped to her/him help achieve insurance sales targets

• Organizational Relationships

Reports To
Cluster Manager
Supervises
NA

• Job Dimensions

Geographic Area Covered
Branches
Stakeholders Internal
Supervisors, Ops, Underwriting, Legal
External
IDFC First Bank - Channel Partner

• Key Result Areas

Partner and Client Management
\xc2\xb7 Exceeding branch level targets (NB, renewal, STP, digitisation, product mix etc)
\xc2\xb7 Interact with the Bank branch teams and customers to explain the products and promote the brand
\xc2\xb7 Sales and support to all branches assigned - complete documentation, medicals, close pending documentation.
\xc2\xb7 Drive local contests and engagements to engage teams
\xc2\xb7 Keep track of all contests and initiatives launched - bank, other insurers and Tata AIA Life
\xc2\xb7 Maintain good relationship with Bank Branch manager - interact with him regularly to assess business status. Take help from them to push & motivate them to maintain productivity
\xc2\xb7 Managing the relationship between internal team and channel partner so as to foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner
\xc2\xb7 Aid the bank branches to adopt new processes and technology
Ensure sales targets assigned are met on every parameter
\xc2\xb7 Assist Branch team to ensure their insurance targets are met by providing sales support, correct training, product updates, sales information.
\xc2\xb7 Align partner to ensure both teams are working towards the same goal
Customer service
\xc2\xb7 Ensure adequate customer service - grievance redressal, claim settlement, renewal etc.
Risk Management
Own-up the risk of the function by developing a risk aware culture through participation in measurement, analysis and mitigation of risks associated with the respective function. This includes development of risk response processes, participation in contingency and business continuity programs and reporting of emerging risks with potential impacts. Also respond to risks highlighted by employees through formal / informal mechanisms and advice on various risk management issues within the organization and provide feedback. Participate in implementing risk mitigation plan through optimum resource allocation, monitoring and reporting on status.
E Skills Required
Technical
\xc2\xb7 Good product knowledge
\xc2\xb7 Working knowledge of MS Office
Behavioral
Essential
Desired
Interpersonal skills
\xc2\xb7
Communication skills
\xc2\xb7
Creative thinking skills
\xc2\xb7
Supervising / Leadership skills
\xc2\xb7
Teamwork Skills
\xc2\xb7
Influencing skills
\xc2\xb7
Relationship Building skills
\xc2\xb7
Decision making skills
\xc2\xb7
F Incumbent Characteristics
Essential
Desired
Qualification
Graduation
Experience
1 to 3 years of work experience in Insurance / Financial Service Background, Public Sector Bank partner work experience would be preferable
About Company:
Tata AIA Life Insurance Company Limited (Tata AIA Life) is a joint venture company, formed by Tata Sons Pvt. Ltd. and AIA Group Ltd. (AIA). Tata AIA Life combines Tatas pre-eminent leadership position in India and AIAs presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region. Tata AIA Life has written retail new business weighted premium of Rs. 2,692 crore for the financial year 2019-20. For the same period, the 13th month persistency of the company was at 89.10% and, the individual death claims settlement ratio was 99.06%. One of the fastest growing companies in the Life Insurance sector, Tata AIA Life is now ranked at no. 5, based on individual weighted new business premium.