Job Description

JD-KEY ACCOUNT MANAGER

Key Responsibilities

1. Client Relationship Management

Serve as the primary point of contact for high-value clients (e.g., pharma companies, hospital chains, medical device firms). Build long-term relationships based on trust and performance. Understand the client's brand goals, medical priorities, and marketing vision.

2. Strategic Planning & Campaign Management

Collaborate with internal medical, creative, and digital teams to design effective campaigns (e.g., doctor engagement, CME modules, patient awareness). Translate client briefs into actionable strategies and ensure alignment with medical regulations. Oversee project timelines, budgets, and deliverables.

3. Sales & Business Growth

Identify upselling or cross-selling opportunities (e.g., suggesting digital activations, new therapy areas). Work closely with the business development team to renew and expand accounts. Contribute to proposal writing and pitch presentations.

4. Internal Coordination

Act as the liaison between the client and internal teams (e.g., medical writers, designers, tech team). Ensure medical accuracy, regulatory compliance, and brand consistency across all content. Track progress using tools like Trello, Asana, or Excel dashboards.

5. Performance Monitoring & Reporting

Monitor campaign performance metrics (e.g., doctor reach, engagement, MQLs). Prepare regular reports with insights and optimization suggestions. Present results to clients in review meetings.

Skills & Traits Required

Strong understanding of

pharma marketing

and

healthcare regulations (e.g., MCI, DCGI)

. Ability to speak both the

medical language (with med affairs)

and

marketing language (with brand teams)

. Excellent communication, relationship-building, and problem-solving skills. Familiarity with tools like

CRM software

,

analytics dashboards

, and

digital marketing platforms

.

Example Projects a KAM Might Handle

Launch of a new oncology drug via doctor webinars and KOL advocacy. Designing patient education content for a diabetes awareness campaign. Coordinating a CME platform for a pharma client's cardiology division. Managing a WhatsApp bot campaign for doctor engagement.
Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per year

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Schedule:

Day shift Morning shift
Application Question(s):

Current CTC
Experience:

Tally: 1 year (Required)
Work Location: On the road