Job Description

Hiring: Key Account Manager

Role Type:

Full-time, grown-up job, real responsibility

Written by Someone Who Likes Customers... and Likes Keeping Them

,we build healthcare software. That means two things:

Our product actually matters. Our customers expect us to know what we're doing.
We're looking for a

Key Account Manager

-- someone who enjoys working with people, understands business, and can keep relationships strong without turning every call into a sales pitch or a therapy session.

If you like being the person customers trust and teams rely on, you'll fit right in.

What You'll Be Doing (On Most Days)

Be the

go-to person

for a group of important customers who already use and depend on our platform. Build solid relationships -- the kind where customers call you first, not because something broke, but because they value your input. Understand how our product fits into the customer's world and help them get more value from it. Work with Product, Engineering, Support, and Sales to make sure everyone is rowing in the same direction (or at least the same lake). Spot opportunities for renewals, expansions, or improvements -- and talk about them like a normal human. Handle questions, concerns, and the occasional "urgent" email that turns out to be... not that urgent. Keep track of account health, usage, and outcomes so nothing sneaks up on us.

What We're Looking For

Experience managing customer or key accounts in

SaaS, healthcare, or B2B technology

. Someone who can talk to customers comfortably -- from operations folks to leadership -- without using buzzwords as a crutch. Organized enough to stay on top of details, flexible enough to handle surprises. Good judgment, good communication, and a calm head when things get busy. A sense of responsibility and a sense of humor (both come in handy).

What You'll Get

Customers who actually use the product you support. A team that listens and collaborates -- no heroics required. Enough autonomy to do your job your way, with support when you need it. Real impact on customer success, retention, and growth. A workplace where professionalism and personality can coexist.

Location:

Kochi, Kerala (Onsite)
This role is based in Kochi, as we believe in-person collaboration enables stronger alignment, faster decision-making, and better outcomes.

Job Types: Full-time, Permanent

Pay: Up to ₹2,500,000.00 per year

Experience:

Key account manager: 7 years (Required) SaaS: 7 years (Required) healthcare: 7 years (Required) B2B: 7 years (Required)
Work Location: In person