Job Description

Role Overview

We are seeking a proactive and hands-on Account & Operations Manager to oversee client relationships and service delivery across our South India portfolio. This role demands strategic oversight, operational precision, and consultative engagement with CIOs, hospital IT heads, and IT Managers of tech teams.

Key Responsibilities

Client Account Management

Manage client relationships across hospitals, IT firms, and other IT partners in the South region Conduct quarterly business reviews (QBRs), track SLAs, and ensure client satisfaction Identify upsell/cross-sell opportunities in infrastructure, EMR, and managed services
Operations & Service Delivery

Oversee deployment of IT engineers, leave management, backup management, and overall availability of engineers for client support Coordinate with internal teams to float new requirements, hiring clarifications, interviews and the engineer deployment process Ensure deployed engineers' adherence to the client SOP's Induction, policy update Monthly review update to client managers
Financial & Contract Oversight

Track billing cycles, contract renewals, and payment milestones Support reporting for internal stakeholders and investors with client health metrics Assist in contract closure and operational transitions during acquisition or handover
Stakeholder Coordination

Liaise with hospital IT teams, Other tech leads, and internal delivery heads Support onboarding of new clients and ensure smooth handover from sales to delivery Collaborate with product and tech teams to align deployments with client workflows
Desired Skills & Experience

5-7 years of experience in IT services account management or operations, preferably across healthcare, IT, or logistics Understanding of infrastructure services, EMR platforms (added advantage), and SLA-driven delivery models Excellent communication and negotiation skills in English and Kannada Proficiency in service delivery tools (e.g., Jira, ServiceNow), and basic financial tracking
Willingness to travel across South India for client visits and operational oversight

Job Type: Full-time

Pay: ₹500,000.00 per year

Benefits:

Health insurance
Work Location: In person