Job Description

Job Title: Key Account Manager (KAM)

Location

: Mumbai Delhi NCR

Department

: Strategic Sales / Client Relations

Job Summary:

We are seeking an experienced and highly skilled

Key Account Manager (KAM)

to lead engagement, retention, and strategic growth across our most critical accounts within the

logistics

,

transportation

, and

fleet compliance ecosystem

. This senior-level, client-facing role requires a deep understanding of

commercial fleet operations

,

legal-tech solutions

, and

client-specific compliance challenges

. You will be responsible for nurturing long-term relationships, driving growth, and ensuring seamless delivery of

LOTS' legal-tech offerings

, including

challan resolution

,

RTO compliance

, and

legal protection plans

.

Key Responsibilities:

Manage a portfolio of large, strategic accounts

, acting as the

primary point of contact

for all client-related needs, with a focus on

commercial vehicle fleets

,

transporters

, and

logistics companies

.

Build and maintain strong relationships

with CXOs, senior decision-makers, and key influencers across client organizations to understand their

legal and compliance needs

, especially around

challan management

and

fleet compliance

.

Consultative selling

: Understand client objectives, operational workflows, and specific compliance challenges to provide

customized legal-tech solutions

such as

on-road legal protection

,

challan settlement services

, and

RTO-related solutions

.

Collaborate cross-functionally

with internal teams (legal, operations, product) to ensure

seamless service delivery

and client satisfaction, particularly in

challan resolution

and

fleet compliance solutions

.

Drive account growth

through renewals, upselling, and expanding the penetration of

LOTS' services

, including new features of the

LOTS app

and

legal protection plans

.


Conduct

regular business reviews

, performance presentations, and roadmap discussions with client leadership teams to showcase the value and ROI of

LOTS' legal-tech solutions

.


Manage

escalations effectively

, ensuring timely resolution with a solution-first mindset, particularly regarding

challan disputes

or

RTO blacklisting

issues.


Track

KPIs

, contractual obligations, and SLAs to ensure

consistent delivery

of legal and compliance services, maintaining

high client retention

.


Represent

LOTS

in

strategic client meetings

, industry events, and business forums to expand the company's reach and build awareness in the

logistics and fleet management sectors

.

Skills Qualifications:

8-12 years of experience

in

key account management

,

enterprise client servicing

, or

strategic partnerships

, with a strong focus on

logistics

,

transport

,

fleet management

, or

compliance-driven industries

.


Demonstrated success in managing

large accounts

, preferably with exposure to

transporters

,

fleet operators

, or

logistics networks

.


Strong

consultative selling

and

relationship management capabilities

, with an ability to translate complex

legal-tech solutions

into tangible benefits for clients.

Executive-level communication

and

presentation skills

, capable of conveying the value of

LOTS' services

to C-suite executives.


High

ownership

, strategic thinking, and

hands-on execution capability

to ensure clients' needs are met effectively.


Familiarity with

CRM systems

and

data-driven account planning

to track engagement and performance.


Willingness to

travel extensively

within your assigned cities/regions for client meetings, business reviews, and industry events.

Preferred Attributes:

Prior exposure to handling

transporters

,

logistics networks

, or

fleet-based organizations

, particularly in the context of

compliance

,

challan management

, or

RTO-related issues

.

Commercial acumen

with experience in managing

customized client deals

and delivering

enterprise-level services

.


Ability to thrive in a

fast-paced, evolving environment

, working with

autonomy

and

accountability

.

Additional Alignment with LOTS' Business Model:

Client Relationships

: This position places a heavy focus on

relationship management

, crucial for fostering trust in a legal-tech service like

LOTS

that deals with sensitive legal matters, including

challan disputes

,

RTO issues

, and

vehicle-related legal protection

.

Consultative Approach

: The emphasis on

consultative selling

and understanding client needs directly connects to

LOTS'

mission of providing

tailored legal solutions

to the commercial vehicle industry. This ensures that the

KAM

is not just selling a service, but actively engaging with clients to solve their specific legal and compliance challenges.

Cross-Functional Collaboration

: As the KAM works with internal teams (like

operations

and

legal teams

), it's crucial for ensuring seamless service delivery and addressing

client escalations

, such as

challan management

or other compliance-related issues, which is a core offering of

LOTS

.


*

Growth Expansion

: The responsibility for

driving account growth

through renewals, upselling, and expanding

LOTS' services

(e.g.,

challan resolution

,

legal protection plans

) is a natural extension of the service offerings at

LOTS

.