Job Description

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.



Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."



Why Join Diasorin?

Impactful Work:

When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.

Global Reach & Innovation:

Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture:

We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

Join Our Team:

If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.



Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!



Job Scope



This Key Account Manager role is a strategic role for the DiaSorin India entity. You are responsible for creating and promoting the Brand Image and commercial success of the product range in the Hospital Lab Chain Sector via key customer, colleague, and industry interactions. The Account Manager is the interface between the customer and DiaSorin senior commercial leaders, balancing the needs of both to deliver mutually beneficial outcomes for the company and the customer. This AM is responsible for meeting and exceeding sales objectives, consistently growing the business year over year as well as achieving budget. Compliance to policies and procedures such as our CRM and forecasting are critical to role success. The role works effectively with other teams such as Marketing, Logistics and Service. The AM provides proposals for review and manages the existing customers whilst hunting for ideal new customers in this market segment.



Key Duties and Responsibilities



Manage a network of accounts and customers in line or exceeding budget expectations

Collaborating with staff and resources to achieve the above

Forecasting, budgeting and reporting, CRM administration

Outstanding customer satisfaction

Strategic advice to management on industry or customer trends and activities

Business/customer retention and contract management

Business growth, new customers

Participate in pre-marketing and new products launch activities, including pricing

Collect and consolidate market information to help drive innovation and customer satisfaction

Work in conjunction with Technical Support and Quality to deliver and control customer satisfaction outcomes and complaints reporting.

Develop/maintain key relationship in laboratory or hospital networks

Evaluations/Trials overview with Product Management/Specialists

In person and virtual support of the national team

Co-Calls with marketing, service, management, effectively managing these for the customer



Education, Experience, and Qualifications

Education / Specialization:

Tertiary qualifications in science and experience in laboratory operations, especially hospital lab operations is preferred. Additional qualifications in business, commerce, marketing is an advantage.

Experience:

10+ years successful working experience in multinational companies

10+ years successful professional experience as Business, Account, Key Account Manager

5+ year's professional experience in Diagnostic or Research Laboratory, preferably Immunology

Strong, positive relationships with senior decision makers in the industry

Demonstrated experience presenting to customers and colleagues

Technical Competencies:

Knowledge of the laboratory processes and workflow/challenges

Familiarity with the interface of software applications and instruments platforms

Immunoassay and related techniques

Skills:

Strong organizational and planning skills

Emotional and Social Intelligence

Ability to build effective working relationships

Seasoned Experience using Microsoft Power Point, Word and Excel

Flexibility and ability to liaise with different organizational areas and key internal and external referees

Very strong written and verbal English language



Attitude



Passion for the customer experience

Helpful with customers and colleagues

Integrity/Congruence. You do what you say you will do.

Emotional and Social intelligence/awareness

Languages:

Written and Spoken English

Travel availability:

Full flexibility India and International

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.

This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.