Job Description

Job Title: Key Account Manager - E-Commerce (Mid-Level)

Department: Sales & Marketing

Location: Chennai

Reports To: E-Commerce Head / National Sales Manager

Experience Required: 4 to 7 years in E-commerce Sales / Key Account Management

Job Purpose:

To manage and grow key e-commerce accounts by driving sales, building relationships, executing

campaigns, managing listings, and ensuring operational excellence across platforms like Amazon,

Flipkart, Jiomart, etc.

Key Responsibilities:

1. Account Management & Growth

Build strong business relationships with e-commerce partners (Amazon, Flipkart, etc.) Develop joint business plans and drive revenue growth through strategic account
management

Achieve monthly/quarterly sales and margin targets
2. Sales & Performance Tracking

Analyze sales trends, pricing, category share, and competitor strategies Monitor platform-level KPIs such as conversions, traffic, and ROI Forecast demand and collaborate with internal teams to ensure stock availability
3. Listings & Content Optimization

Ensure product listings are accurate, SEO-optimized, and visually appealing Coordinate with design and content teams for A+ content, videos, and creatives Monitor and improve ratings, reviews, and brand visibility
4. Promotions & Campaigns

Plan and execute platform-led promotions, festive sales, and brand campaigns Monitor campaign performance and adjust strategies for maximum ROI Collaborate with marketing team for digital push and brand visibility
5. Operations & Coordination

Coordinate with inventory, dispatch, and logistics teams for timely order fulfilment Resolve platform disputes, return issues, and operational bottlenecks Ensure smooth order processing, invoicing, and payments
Key Skills & Qualifications:

Graduate/Postgraduate in Business Administration, Marketing, or related field 4-7 years of experience in E-commerce account management Strong knowledge of major online marketplaces (Amazon, Flipkart, etc.) Proficient in MS Excel, Google Sheets, data analysis, and reporting Excellent communication, negotiation, and relationship-building skills Results-oriented mindset with the ability to work under pressure
Preferred Attributes:

Experience in FMCG, consumer durables, or home appliances is a plus Understanding of marketplace algorithms and trends Self-driven, with a growth and innovation mindset
Job Types: Full-time, Permanent

Work Location: In person