Job Description

Company Name: mooMark Private Limited

Industries: Dairy

Position Name: Key Account Manager (Contract Manufacturing)

Location: Bengaluru

Salary: As per industries norm

No of Position: 1

Job Summary:

The Key Account Manager (KAM) for Contract Manufacturing is responsible for

managing and growing relationships with key clients in the contract manufacturing

space. The role involves acting as the primary point of contact between the company

and clients, ensuring customer satisfaction, driving revenue growth. The KAM will

work closely with internal teams (such as operations, production, and finance) to

meet customer demands and foster long-term partnerships.

Roles & Responsibilities:

Key Responsibilities:

1. Manage and strengthen relationships with key contract manufacturing clients.

2. Serve as the primary contact for assigned accounts, ensuring high levels of

customer satisfaction.

3. Maintain regular communication with clients to understand their needs,

expectations, and feedback.

4. Negotiation and renewal of manufacturing contracts, ensuring favourable

terms for both the company and the client.

5. Identify upselling and cross-selling opportunities within current accounts.

6. Monitor and report on key account performance, including sales forecasts.

7. Collaborate with internal teams (production, supply chain, quality control,

R&D, and finance) to ensure the smooth execution of client orders and on-

time delivery.

8. Communicate and collaborate with plant team regarding quality deviations.

9. Build long-term relationships with key stakeholders at client companies,

understanding their business requirements as per company specifications.

goals and manufacturing requirements.

10. Act as a liaison between the client and internal teams to ensure effective

communication and problem resolution.

11. Stay informed about industry trends, market shifts, and competitor activities

within the contract manufacturing sector.

12. Prepare regular reports on account performance, revenue projections, and

customer satisfaction metrics.

Qualification & Experience:

1. Education: BBA, BMM, B. Com, Engineering (Food/Dairy Technology), or a

related field or MBA.

Experience:

1. 5+ years of experience in Key Account Management, Sales, or Business

Development, preferably in contract manufacturing or a related industry.

Key Competencies:

Skills:


1. Strong negotiation and contract management skills.

2. Excellent communication, presentation, and interpersonal skills.

3. Analytical skills, cross functional work ability

4. Proficient in CRM systems, Microsoft Office

Competencies:

1. Customer-focused approach with a strong sense of responsibility for client

satisfaction.

2. Problem-solving ability with a focus on results and meeting deadlines.