Job Description

Position: Key Account Executive
CTC: Between : 3.00 to 5.00 lacs p.a.
Exp: 2 - 3 yrs
Gender: Male
Qualification: Any Graduate
Desired Experience :

• Previous experience in key account management within the transportation or logistics industry.
• Relevant Experience 2 - 3 Years

Roles & Responsibilities

• Key Account Management -

• Act as the main point of contact for assigned clients, addressing any concerns or issues promptly.
• Develop and maintain strong relationships with key clients, understanding their business needs and ensuring customer satisfaction.
• Identify and prioritize key accounts based on strategic importance and potential for growth.
• Handling Client pressure doing crucial Periods /High volume /Challenging Situations

• Collaboration and Communication -

• Collaborate with internal teams, including operations, finance, and customer support, to ensure seamless service delivery.
• Regular communication of MIS Reports to the Clients.
• Communicate effectively with clients to gather feedback and address concerns.
• Regular and ongoing Reporting to the Directors.

• After Sales -

• Coordination With Clients for Receiving indents.
• Coordination With Operation's team for placement of vehicles.
• Coordination of Ensuring Timely billing & Payment.
• Tracking of Vehicles with support from Branches.
• Follow up on receipt of Payments from clients.
• Reconciliation of revenue numbers and receipt of payments on a monthly basis.

• Revenue Generation -

• Participating In Bidding and RFQ in day to day basic.
• Proactively manage contract renewals and negotiations with key clients.
• Ensure timely renewal and minimize customer churn.

• Revenue Growth - Collaborate with the sales team to identify upsell and cross-sell opportunities within key accounts.

• Market Analysis -

• Stay informed about market trends, competitor activities, and industry developments.
• Provide regular reports and updates on market conditions and potential opportunities.

Key Interfaces :
External Interfaces:

• Clients

Internal Interfaces:

• Operations team
• Sales team
• Account team
• Management

Skills Required