Job Description

Industry: Ed- Tech

Key Responsibilities:

Client Relationship Management
- Serve as the primary point of contact for assigned enterprise accounts.

- Develop strategic relationships with key stakeholders, including senior executives.

- Understand client goals and align our solutions to meet their objectives.

o Onboarding & Implementation

- Lead the onboarding process for new enterprise clients to ensure smooth transitions.

- Coordinate with internal teams to tailor implementations to client requirements.

o Product Adoption & Training

- Monitor and drive product adoption to maximize client value.

- Deliver training, workshops, and tailored presentations to client teams.

o Strategic Guidance & Consulting

- Provide consultative guidance to help clients achieve their business goals using our solutions.

- Identify opportunities for clients to leverage additional features or services.

o Customer Advocacy & Feedback

- Represent the customer voice internally to influence product and service improvements.

- Ensure client feedback is addressed promptly and effectively.

o Issue Resolution & Support Coordination

- Work closely with support and technical teams to resolve client issues.

- Maintain high service levels and exceed client expectations.

o Renewals & Growth

- Manage contract renewals for enterprise accounts and drive high renewal rates.

- Identify upsell and cross-sell opportunities and collaborate with Sales to execute growth plans.

o Reporting & Business Reviews

- Track and report on success metrics such as product usage, satisfaction, and renewals.

- Deliver regular business reviews highlighting achievements and improvement areas.

Qualifications:

o Experience

- 1-2 years in Customer Success, Account Management, or a related role, with at least 1 year managing enterprise clients.

- Proven ability to manage and grow relationships with large, strategic accounts.

o Skills

- Excellent communication and interpersonal skills; ability to influence stakeholders at all levels.

- Strong problem-solving skills and a proactive, customer-first approach.

- Comfortable articulating complex enterprise software concepts clearly.

- Experience with CRM and customer success tools is preferred.

o Education

- Bachelor's degree in Business, Marketing, Technology, or a related field.

- Advanced degrees or certifications in Customer Success or Account Management are a plus.

o Other

- Willingness to travel as required to meet with clients or attend industry events.

- A passion for delivering exceptional service and driving client outcomes

Job Types: Full-time, Permanent, Fresher

Pay: ?30,000.00 - ?40,000.00 per month

Application Question(s):

Are you willing to travel for client meetings and events?
Work Location: Hybrid remote in Bengaluru, Karnataka