Job Description

Role Summary:

We are seeking a driven and customer-focused Key Account Executive to manage and grow relationships with our existing domestic clients. You will be the single point of contact for operational coordination, service excellence, and client satisfaction, ensuring timely delivery and issue resolution.

Key Responsibilities:

Act as the primary liaison between key customers and internal teams (operations, billing, transport). Monitor daily service delivery, pickups, and escalations to ensure high client satisfaction. Understand client logistics needs and coordinate accordingly with internal stakeholders. Proactively resolve delivery delays, documentation issues, and other service challenges. Prepare regular MIS reports and client performance reviews. Maintain strong client relationships and upsell relevant logistics services. Ensure timely invoicing, POD collection, and payment follow-ups.

Key Skills & Competencies:

Strong communication and client servicing skills Basic understanding of logistics operations (FTL, PTL, Last-Mile, etc.) Hands-on with Excel and client reporting Problem-solving and coordination mindset Ability to handle multiple clients with competing priorities Fluent in Hindi and English (regional language a plus)
Job Types: Full-time, Permanent

Pay: ₹250,000.00 - ₹500,000.00 per year

Benefits:

Health insurance Provident Fund
Application Question(s):

What is your current CTC

Experience:

Customer service: 1 year (Required) Inbound voice: 1 year (Preferred)
Language:

English (Required)
Work Location: In person