Job Description

Job Overview:The Sr. Manager - Operation, will be directly accountable for scaling student recruitment by educating, engaging, and encouraging channel partners to drive high-volume applications and recruitment growth for overseas universities. The primary responsibility of this role will be to execute in-person engagement strategies that strengthen channel partner relationships and maximise their student recruitment performance.Key Responsibilities:- Develop and execute strategic sales plans to achieve and exceed regional enrolment and conversion targets.- Analyse market trends, partner performance, and competitor activity to identify new growth opportunities.- Collaborate with internal stakeholders to introduce high-demand universities and programs aligned with market potential.- Conduct frequent meetings, trainings, and performance reviews with partner agencies to identify opportunities, resolve bottlenecks, and drive consistent application generation.- Ensure that channel partners have the resources, information, and motivation to prioritise European university admissions.- Launch and manage incentive and recognition programs to boost partner performance and loyalty.- Establish robust feedback and escalation channels to quickly resolve partner challenges and maintain smooth operations.- Lead and oversee the complete application processing lifecycle from channel partners, ensuring accuracy, compliance, and timely updates.- Analyse and report on partner-driven sales funnel metrics-enquiries, applications, offers, deposits, and enrolments-delivering actionable recommendations for continuous improvement.- Implement robust monitoring systems to analyse offer-to-deposit and deposit-to-enrolment ratios, identifying key improvement areas.- Present comprehensive Monthly Business Reviews (MBR) and MIS reports to the BU Head and Leadership Team, highlighting key insights and actionable plans.- Collaborate with internal teams to provide channel partners with the latest offerings and updates related to European higher education.- Act as a Subject Matter Expert (SME) for the assigned region or product vertical, providing guidance and process training to internal teams.- Lead, mentor, and motivate a high-performing team across multiple locations.- Define KRAs and performance metrics aligned with organizational objectives.- Drive performance reviews, identify training needs, and ensure continuous capability building.- Oversee onboarding and development of new hires, ensuring alignment with organizational culture and goals.- Foster a culture of ownership, collaboration, and innovation within the team.- Ensure high-quality output through streamlined processes, audit checks, and continuous improvement initiatives.- Drive efficiency in turnaround time, quality of documentation, and communication across stakeholders.- Identify, address and resolve process bottlenecks to minimize revenue leakage and improve operational performance.- Review team processes periodically to identify automation or optimization opportunities and ensure effective implementation. (ref:updazz.com)

Skills Required