Job Description

Key Responsibilities:

Develop and maintain custom solutions within the

Kantata Professional Services Cloud (Mavenlink)

platform. Configure workflows, dashboards, and reports to meet business requirements. Integrate Kantata with other enterprise systems (e.g., Salesforce, ERP, HRIS). Collaborate with stakeholders to gather requirements and translate them into technical specifications. Troubleshoot and resolve issues related to Kantata configurations and integrations. Support data migration, API development, and automation initiatives. Stay updated with Kantata product updates and best practices.

Infrastructure and Operations:

Ensure the reliability and scalability of critical systems by designing and managing robust infrastructure solutions.

System Monitoring:

Proactively monitor system health, using performance metrics and automated tools to detect potential issues before they impact users.

Incident Management:

Lead response efforts during service disruptions, ensuring swift resolution and minimal downtime.

Problem Solving:

Analyze root causes of system failures and implement long-term fixes to enhance system reliability.

Automation:

Develop scripts and tools to automate repetitive tasks, improving operational efficiency and reducing manual interventions.

Collaboration:

Partner with development teams to align on reliability goals and implement best practices into software design and deployment.

Documentation:

Maintain comprehensive system documentation to support consistent and efficient troubleshooting and knowledge sharing.

Continuous Improvement:

Drive innovation by identifying areas for enhancement and applying cutting-edge technologies and operational practices.

Required Qualifications:

Bachelor's degree in Computer Science, Information Systems, or related field. 6+ years of experience working with

Mavenlink/Kantata

or similar PSA tools. Proficiency in

REST APIs

,

JavaScript

, and

workflow automation

. Experience with

Salesforce

integration is a plus. Strong analytical and problem-solving skills. Excellent communication and documentation abilities.

Service Reliability

: Experience with managing and maintaining highly-available systems, including cloud-based infrastructure.

Programming

: Proficiency in programming to automate repetitive tasks ("toil") to reduce manual effort and human error.

Monitoring & Observability

: Solid understanding of monitoring tools, incident management platforms, and metrics analysis.

Technical Depth

: Deep knowledge of system performance optimization and troubleshooting methodologies. Experience with cloud platforms, databases, CI/CD, distributed systems, and security best practices.

Communication & Collaboration

: Strong communication skills (written and verbal) to effectively collaborate across cross-functional teams.

Problem Solving

: Ability to thrive in high-pressure situations and demonstrate a calm, methodical approach to problem-solving. Analytical mindset for interpreting data, metrics, and patterns to make informed decisions and predict future issues.

Systemic Thinking:

Ability to view interconnected systems holistically anticipating the broader impact of changes and designing for resilience.

Ownership and Proactiveness:

Take responsibility for the reliability and performance of services. Proactively identifying potential problems, performance bottlenecks, and areas for improvement before they impact users.
Education & Experience

Education

: Bachelor's or Master's Degree in Information systems, Computer Science / Computer Engineering or equivalent. *

Experience : 6

-10yrs of experience - Mid level