Helpdesk Coordinator
Job Description
Attending the customer calls and queries, solving problems on primary level through telephone.
Accepting calls, logging the calls, assigning the calls to the respective support engineer.
Preparing daily, monthly call reports.
Follow up with vendors for pending calls and the spare parts required.
Taking follow-ups & coordinating with the vendors like HP, Acer, Bharti Airtel.
Responds to requests logged via help desk applications. Tracks all problems until they get resolved.
Co-ordinate with the team.
Monitor e-mail and related information for support inquiries.
Coordinate and maintain a log sheet of request activities of the Help Desk, be able to prioritize service requests according to importance, i.e., emergency, immediate, high priority , general.
Skills Required
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Job Detail
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Job IdJD399988
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IndustryIT-Hardware & Networking
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Total Positions5
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Job Type:Full Time
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Salary:10000-15000
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Employment StatusPermanent
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Job LocationMaharashtra, India
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EducationAny Graduate
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Experience1 - 2 Year
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Apply ByFeb 18, 2020
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Job Posting DateNov 20, 2019